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Model: view/QuickSubscriberForMsTeamsMultiVendor

Quick Subscriber

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This procedure displays and updates a Microsoft user, and moves the user to the correct site, with all configuration and licensing applied.

Prerequisites:

• Sync in the MS Teams user to the Customer level
• Set up the site defaults and QAG with the appropriate configuration and licenses.

Perform these steps:

1. Log in to the Admin Portal as a Provider admin, at the Customer level.

2. Go to (default menu) MS Subscriber Management > Quick Subscriber.

3. Choose the relevant site.

4. On the Quick Subscriber page:

   • Required. In the Username field, select the user to populate fields on the page.

     Note

     This workflow is intended for Microsoft-only users. When choosing a hybrid user with Cisco-Microsoft services, you'll need to work with this user via the Hybrid multi vendor actions. The Hybrid Status Message field displays the user's hybrid status. See Cisco-Microsoft Hybrid Subscribers

   • To include users higher in the hierarchy in the Username drop-down, select Include users at higher hierarchy.

   • To send a subscriber a welcome email once they're set up, select Send welcome email.

     Note

     • You must have a SMTP server set up to send emails.
     • The read-only User status field displays the user's current status; that is, whether they are online, in staging, or not yet provisioned.
     • The value in the read-only Feature type field defines whether this Microsoft user has MS Teams with or without the voice service. The user has MS Teams and voice service when feature type displays both Teams and PhoneSystem

   • Required. From the Quick Add Group drop-down, select the relevant Quick Add Group (QAG) (licenses the user and applies settings defined in the QAG).

     The list of available Quick Add Groups are filtered by vendor (see Quick Add Subscriber Groups Vendor Filtering) and restricted according to the Global Setting on the General Settings tab called Quick Add Group lookup level. See: Global Settings.

     Quick Add Groups support group licensing for MS 365 groups, so that subscribers can be licensed according to group membership. Refer to:

     • Microsoft Licenses
     • Quick Add Subscriber Groups

     Note

     • If an existing user is holding a particular license is assigned a Quick Add Group where the group license provides additional services (for example, from existing IM services only to Voice services), the user license is updated as follows:
       • the user is either placed in the staging queue (see: Microsoft Subscriber Staging) until the license update is synced and then provisioned with services, or
       • the user is provisioned without a staging process.
     • If Tenant dial plan, Calling line identity and Online voice routing policy values are set, these will be used.

   • From the Line URI drop-down, choose a number; alternatively, select Use next available line to automatically populate the Line URI field with the next available line.

     Note

     • The Line URI and Use next available line fields display only when Feature Type is PhoneSystem, or Manage Licenses is enabled (via the MS Teams tab in the site default docs).

     • The Enterprise Voice Enabled option has been deprecated since PowerShell V4.0.0. Setting Enterprise Voice Enabled is no longer required. Thus, to enable a licensed user for Enterprise Voice in Quick Subscriber, assign a line (choose a number from Line URI) and ensure that the Feature Type field displays value Teams, PhoneSystem. Alternatively, choose a Quick Add Group that has a configuration template set up to enable Enterprise Voice for licensed users, regardless of whether a line is assigned.

       If you wish to disable Enterprise Voice for this user (or enable it again in future), you can do so via the user's account settings (relation/MicrosoftSubscriber). See Microsoft Subscribers

     • The Line URI drop-down displays available lines (staged lines are excluded), with the vendor and line type shown in brackets, for example, Microsoft - CallingPlan. Lines types may be: Direct Routing, Calling Plan, or Operator Connect

     • When choosing a line, the INI will eventually update to this number.

     • The default for Use next available line is False (disabled).

       When selecting Use next available line:

       • If the user does not already have a line, they are assigned the next available line.
       • If the user has an existing line, this line is replaced by the next available line.
       • Staged numbers are considered unavailable and will not be used.

   • If a Quick Add Group is selected and related values are set, the Tenant dial plan, Calling line identity and Online voice routing policy fields, will take those values, else values from the site defaults (SDD).

     Choosing different values will overwrite QAG or site defaults (SDD) values.

   • From Calling Line Identity, assign a calling line identity for this user, or use the value that comes from the QAG.

   • Click Save.

5. Go to MS Subscriber Management > Subscriber Staging to view the user in the staging queue.

   Note

   The user is placed in the staging queue (with all configuration applied) while waiting for the cloud to sync in. Once the licensed user appears in the Microsoft Teams portal, a second, targeted sync is triggered, which searches only for staged users (not all users from the tenant). Once the sync completes, the user becomes a fully provisioned subscriber, and the number is flagged as used. The subscriber receives a welcome email (if you've chosen this option, and you have a SMTP server configured).

   Starting with VOSS Automate v21.3-PB1, you can, with immediate effect, un-stage a user waiting in the staging queue. This executes a direct sync to the Microsoft cloud to determine whether the user has appeared in MS Teams after their licensing update.

6. Verify that the subscriber is configured and licensed:

   • Go to (default menu) Subscriber Management > Subscribers.

     Note

     The Located At column on the Subscriber list displays the hierarchy location of each subscriber added to the system, for example, customer or site.

   • Click on the subscriber to open the Subscribers[name] page.

   • On the MS Licenses tab, view the subscriber's license details.

   • On the MS Teams tab, verify the following:

     • The user's number is allocated
     • Policies are assigned

Related Topics

Microsoft Subscribers in the Core Feature Guide

Microsoft User Move Configuration in the Core Feature Guide

Flow Through Provisioning in the Core Feature Guide

Subscriber Staging (Microsoft Users) in the Core Feature Guide

Microsoft Licenses in the Core Feature Guide

• User Voicemail Settings

NB! This 'QuickSubscriberForMsTeamsMultiVendor' view model will (eventually) be deprecated. Please re-integrate / start using 'HybridMultiVendorVIEW' instead.

Multi Vendor Quick Add Subscriber provides a single page where you can:

• Add or Remove Microsoft Direct Routing for a User
• Assign a Microsoft Licence that allows Enterprise Voice to be Enabled
• Change the Directory Number and Associated E164 for the users Teams Client
• Change the Users Service Type
• Update the Users Entitlement Profile
• Update the Class of Service for the Users Teams Client

User Provisioning

1. Select a User from the username dropdown. This will show a list of users that have already been synced to VOSS Automate via LDAP. This could either be via Top Down or Bottom up syncing. For provisioning to be successful the device.cucm.UserIdentity field should match the UPN of the user in O365(MsolUser). If the user already has cisco services these will be displayed in the "User Status & Existing Services" section
2. A Directory Number can be selected. If Cisco services exists the users 1st line will be displayed.
3. The required Service Type should be selected. For more information see the Service Type descriptions.
4. If displayed the Entitlement Profile can be changed. If the Entitlement Profile is configured in the Service Type this field will be hidden.
5. A Quick Add Group can be selected to configure settings on the Teams user based on data.LyncQuickAddGroups-Teams. Otherwise Values will use the Microsoft Site Defaults

Service Types

• Cisco-Only-E164 - User has only Cisco Devices with an associated E164 Number. Teams user is not Enabled for Enterprise Voice. There is no routing between Cisco and Teams for this User.
• Cisco-MS-E164 - User has both Cisco Devices and a Teams Device with an associated E164 number. A SNR profile is used on the Cisco User to fork calls to the Teams Client. E164 Number can be shared across all devices.
• MS-Only-E164 - User has only a Teams Device with an associated E164 Number. All Cisco Devices and Services will be deleted.
• CiscoSubscriber-No-Services-E164 - All Cisco and Teams devices will be removed from the user.
• Cisco-Only-IntExtn - User has only Cisco Devices with no associated E164. Teams user is not Enabled for Enterprise Voice. There is no routing between Cisco and Teams for this User.
• Cisco-MS-IntExtn - User has both Cisco Devices and a Teams Device with no associated E164. A SNR profile is used on the Cisco User to fork calls to the Teams Client. A dummy E164 number (+888SLC+EXT) is generated to allow cross platform routing.
• MS-Only-IntExtn - User has only a Teams Device with no associated E164. All Cisco Devices and Services will be deleted.A dummy E164 number (+888SLC+EXT) is generated to allow cross platform routing.
• CiscoSubscriber-No-Services-IntExtn - All Cisco and Teams devices will be removed from the user.

Teams Licences

The MVS_QaS Workflow will check that the O365 user has an assigned license that has Entprise Voice capabalities. If a valid license is not found the workflow will fail. Alternatively it's possible for VOSS Automate to assign a valid license to the User. After assigning the license it may take some time for the change to appear on the Tenant, this is due to propogation delay in the Microsoft Cloud. The user will be marked as "Microsoft Update Pending", VOSS Automate will periodically check for this user in the Teams Tenant, once the User has appeared VOSS Automate will complete the configuration steps

Model Details: view/QuickSubscriberForMsTeamsMultiVendor