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Model: relation/HcsDpAssociateVmSvcToCustomerREL

Associate Voice Mail Service to Customer

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Associate Voice Mail Services to Customer

Prerequisites

• To associate Voice Mail Service with a customer, the Voice Mail Service must be created before starting this procedure. See Create Voice Mail Service.
• If the Integrate with Cisco Unified CM check box was selected when the Voice Mail services was created, a customer dial plan and a site dial plan must be created before a Voice Mail Service can be associated with a customer; otherwise the association will fail.
• If the Integrate with Cisco Unified CM Webex DI check box was selected when the Voice Mail services was created, the selected Cisco Unified CM Cluster provides the Voice Mail Trunk Address selection.

Perform these steps:

1. Log in as provider or reseller administrator.

2. Set the hierarchy path to the customer to which you want to associate the Voice Mail Service.

3. Choose Services > Voice Mail > Associate Voice Mail Service to Customer.

4. Click Add to associate Voice Mail Service to a customer.

5. From the Voice Mail Service drop-down, choose the name of the Voice Mail Service that has been defined by the provider and available to this customer.

6. Click Save to associate the Voice Mail Service with the customer. The association appears in the list.

   • When the Voice Mail Service is associated with a customer and the Integrate with Cisco Unified CM check box was selected for the Voice Mail Service, the following is provisioned based on the deployment mode of the Voice Mail server:

     Voice Mail Deployment Mode	Cisco Unified Communications Manager	Cisco Unity Connection
     Dedicated	Creates Integration at customer level: SipTrunk, Route Group, AllowVm route partition	Creates customer-specific Port Group, ports (3), route partition, calling search space and user template
     Partitioned	Creates Integration at customer level: SipTrunk, Route Group, AllowVm route partition	Creates new tenant (partition), port group, ports (3), route partition, calling search space and user template

     Note: The deployment mode for the Voice Mail service is determined by the mode selected when the Cisco Unity Connection is first added to VOSS Automate using Device Management > CUC.

   • When the Integrate with Cisco Unified CM Webex DI check box was selected for the Voice Mail Service, the Voice Mail Trunk Address selected from the selected Cisco Unified CM Cluster - will be associated with the Route Group as a part of the Route List and Route Group provisioning.

Disassociate Voice Mail Services from Customers

1. Log in as the Provider Administrator.
2. Set the hierarchy path to the customer from which you want to disassociate the Voice Mail Service.
3. Choose Apps Management > CUC > Associate Voice Mail Service to Customer.
4. From the list of associations, choose the Voice Mail Service customer association to be disassociated, by clicking the check box in the leftmost column.
5. Click Delete to disassociate the Voice Mail Service from the customer.
6. From the popup window, click Yes to confirm the change. When the delete action is complete, the Voice Mail Service association to the customer disappears from the list.

Associating the voice mail service to the customer will configure the Cisco Unity Connection (CUC) specified in the Voice Mail Service with the data required for use by the customer.

Model Details: relation/HcsDpAssociateVmSvcToCustomerREL