[Index]
Overview
Certain default values for call pickup groups are populated by the site defaults menu item, which can be viewed and edited (depending on your log in level). Choose Dialplan Management > Site Defaults and click on the required site name in the list view.
The Call Pickup Groups feature provides an administrator with the following:
The first member of the associated pickup group name is set the newly created pickup group, and associated pickup groups can be added as part of the workflow.
Add a Call Pickup Group
This procedure adds a call pickup group in VOSS Automate.
Log in as Provider, Reseller, Customer, or Site administrator.
Set the hierarchy to the Customer or Site level.
If you've set the hierarchy level to Customer, choose the Network Device List. This step is not required if your hierarchy level is set to Site.
Go to Subscriber Management > Call Pickup Groups.
Click the Add button to open the Call Pickup Groups page.
Configure options on the Call Pickup Group tab:
Enter a name and a description.
At Call Pickup Group Number, choose the pickup group pilot number.
At Route Partition Name, choose the required route partition.
At Pickup Notification, choose the method, one of the following: No Alert, Audio Alert, Visual Alert, or Audio and Visual Alert.
At Pickup Notification Timer, enter the required period, as a number of seconds.
If the call pickup group is associated with other pickup groups, click the Plus icon (+) at Call Pickup Groups to add an entry. Choose a pickup group name, and set a priority.
Note
This allows users to pick up incoming calls in a group that is associated with their own group. Note that the first member is automatically added, so there is no need to specify the first member as itself in an Add request.
For included pickup group names, ensure that the priority always starts at 1. When more than one included group exists, the group with Priority 1 has the highest the priority of answering calls for the associated group. Integer values are added in order of priority.
The associated Directory Name and Partition is automatically selected, based on the Call Pickup Group Name. Set any required Pickup Notification settings.
Configure options on the Member Lines tab:
Click the Plus icon (+) to add an entry.
At Directory Number, choose a directory number, which auto-populates the Route Partition field.
Note
You can choose a different route partition, if required.
Call pickup group members will only be successfully added if their directory number exists in a valid route partition. Directory numbers in a 'null' route partition appear as selectable members, but saving them results in an error.
Repeat this step to add more member lines to the call pickup group.
Click Save to add the call pickup group.
Note
If you're using partitions with the call pickup numbers, ensure that the directory numbers that are assigned to the call pickup group have a calling search space (CSS) that includes the appropriate partitions. The recommendation is to use CU{macro}-PreISR-PT partition for the call pickup groups added at the customer hierarchy.
The selected Call Pickup Groups drop-down lists the call pickup groups created at the customer level and the site level. Select the required call pickup group from both the customer and the site level.
Adding a call pickup group at customer level with members across child sites, succeeds without error, and the configuration is pushed to the associated Unified CM (CUCM). However, when viewing the call pickup group configuration after it was added, the added members will not be seen. Added members are only seen if the call pickup group and its members are at the same hierarchy level
To verify the individual member line association with the call pickup groups, you can go to Subscriber Management > Lines. The call pickup group under Lines displays the associated call pickup group
Delete a Call Pickup Group
This procedure deletes a call pickup group in VOSS Automate.
This procedure adds a call pickup group in VOSS Automate.
Log in as Provider, Reseller, Customer, or Site administrator.
Set the hierarchy to the Customer or Site level.
If you've set the hierarchy level to Customer, choose the Network Device List. This step is not required if your hierarchy level is set to Site.
Go to Subscriber Management > Call Pickup Groups.
Click the Add button to open the Call Pickup Groups page.
Configure options on the Call Pickup Group tab:
Enter a name and a description.
At Call Pickup Group Number, choose the pickup group pilot number.
At Route Partition Name, choose the required route partition.
At Pickup Notification, choose the method, one of the following: No Alert, Audio Alert, Visual Alert, or Audio and Visual Alert.
At Pickup Notification Timer, enter the required period, as a number of seconds.
If the call pickup group is associated with other pickup groups, click the Plus icon (+) at Call Pickup Groups to add an entry. Choose a pickup group name, and set a priority.
Note
This allows users to pick up incoming calls in a group that is associated with their own group. Note that the first member is automatically added, so there is no need to specify the first member as itself in an Add request.
For included pickup group names, ensure that the priority always starts at 1. When more than one included group exists, the group with Priority 1 has the highest the priority of answering calls for the associated group. Integer values are added in order of priority.
The associated Directory Name and Partition is automatically selected, based on the Call Pickup Group Name. Set any required Pickup Notification settings.
Configure options on the Member Lines tab:
Click the Plus icon (+) to add an entry.
At Directory Number, choose a directory number, which auto-populates the Route Partition field.
Note
You can choose a different route partition, if required.
Call pickup group members will only be successfully added if their directory number exists in a valid route partition. Directory numbers in a 'null' route partition appear as selectable members, but saving them results in an error.
Repeat this step to add more member lines to the call pickup group.
Click Save to add the call pickup group.
Note
If you're using partitions with the call pickup numbers, ensure that the directory numbers that are assigned to the call pickup group have a calling search space (CSS) that includes the appropriate partitions. The recommendation is to use CU{macro}-PreISR-PT partition for the call pickup groups added at the customer hierarchy.
The selected Call Pickup Groups drop-down lists the call pickup groups created at the customer level and the site level. Select the required call pickup group from both the customer and the site level.
Adding a call pickup group at customer level with members across child sites, succeeds without error, and the configuration is pushed to the associated Unified CM (CUCM). However, when viewing the call pickup group configuration after it was added, the added members will not be seen. Added members are only seen if the call pickup group and its members are at the same hierarchy level
To verify the individual member line association with the call pickup groups, you can go to Subscriber Management > Lines. The call pickup group under Lines displays the associated call pickup group
Use this procedure to delete a call pickup group in VOSS Automate.
Call Pickup Group related to Lines.
| Title | Description | Details | |||||||||||||||||||||||||||||||||||||||||||||||
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| Call Pickup Group | Group Assigned by FDP |
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| Name * |
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| Description |
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| Call Pickup Group Number * |
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| Route Partition Name |
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| Pickup Notification | Default: No Alert |
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| Pickup Notification Timer | Default: 6 |
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| Call Info For Pickup Notification | This tag is applicable when Pickup Notification Policy is "Visual Alert" or "Visual or Audio Alert". |
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| Calling Party Info |
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| Called Party Info |
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| Included Call Pickup Groups | On Addition always the first member added is itself. Do not specify the first member as itself in an Add request . Also make sure that the priority always starts with 1. It will internally be taken care of during Addition and Updation. |
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| Call Pickup Group |
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| Pickup Group Name |
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| Priority * |
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| Member Lines | Group Assigned by FDP |
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| Line |
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| Directory Number * | Enter a dialable phone number. Values can include route pattern wildcards and numeric characters (0 through 9). Special characters such as a question mark (?), exclamation mark (!), backslash (\), brackets ([ ]), plus sign (+), dash (-), asterisk (*), caret (^), pound sign (#), and an X are also allowable. Special characters that are not allowed are a period (.), at sign (@), dollar sign ($), and percent sign (%). At the beginning of the pattern, enter \+ if you want to use the international escape character +. For this field, \+ does not represent a wildcard; instead, entering \+ represents a dialable digit. Note When a pattern is used as a directory number, the display on the phone and the caller ID that displays on the dialed phone will both contain characters other than digits. To avoid this, Cisco recommends that you provide a value for Display (Internal Caller ID), Line text label, and External phone number mask. The directory number that you enter can appear in more than one partition. If you configure this field under Call Routing > Directory Number, you can enter insert directory numbers in bulk by entering a range (that is, by entering the beginning directory number in the first field and by entering the ending directory number in the second field); by using this method, you can create up to 500 directory numbers at a time. |
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| Route Partition | Choose the partition to which the directory number belongs. Make sure that the directory number that you enter in the Directory Number field is unique within the partition that you choose. If you do not want to restrict access to the directory number, choose <None> for the partition. You can configure the number of partitions that display in this drop-down list box by using the Max List Box Items enterprise parameter. If more partitions exist than the Max List Box Items enterprise parameter specifies, the Find button displays next to the drop-down list box. Click the Find button to display the Find and List Partitions window, then find and choose a partition name. Note To set the maximum list box items, choose System > Enterprise Parameters and choose CCMAdmin Parameters. |
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