Model: device/msteamsonline/CsOnlineApplicationInstance

Resource Accounts

Overview

MS Teams resource accounts are licensed, non-enabled user accounts that may be created to assign system resources to voice features such as call queues and auto attendants.

Changes you make to resource accounts in VOSS Automate are synced to the MS Teams portal. When adding or updating resource accounts in the MS Teams portal, these changes are also synced to VOSS Automate.

Note

From Automate 24.1, only Microsoft 365 Global Admins or User Admins will be able to create and manage resource accounts. The following roles will no longer have "user create" permissions on resource accounts:

Teams Administrator
Teams Communications Administrator
Teams Telephony Administrator

Organizations using these Teams roles will require administrators with the "user create" permission, such as Microsoft 365 Global Admin or User Admin, in order to create and manage resource accounts.

View, Modify, and Add Resource Accounts

This procedure displays, adds, and edits resource accounts from within the VOSS Automate Admin portal.

Note

Resource accounts can only be deleted using PowerShell. It is not possible to delete resource accounts from the VOSS Automate Admin portal or from the MS Teams cloud portal.

In the VOSS Automate Admin portal, go to (default menus) Subscriber Management > Resource Accounts to open the Resource Accounts list view.

View details of existing resource accounts in the list view.

Note

The list view displays resource accounts that have been added either in the MS Teams cloud portal or in VOSS Automate. Each resource account has a display name, and is associated with a username, and a device.

Choose an option:

To modify an existing resource account, click on a resource account in the list to open its the editing page. Update the resource account, and save your changes.

Note

The following fields are editable: Application ID, Display Name

Changes you make to resource accounts in VOSS Automate are synced to the MS Teams portal. When adding or updating resource accounts in the MS Teams portal, these changes are also synced to VOSS Automate.
To add a new resource account, click the Plus icon (+) to add a new record, then:
- At Application ID, choose an option, either call queue or auto attendant.
- At Display Name, fill out a user-friendly display name for the new resource account.
- Mandatory. At Username fill out a username.
- At Domains, choose a domain.
  
  Note
  
  The value for User Principal Name (UPN) is auto-populated, and is a combination of the display name you specify, and the domain name you choose from the drop-down.
  
  Domain names are imported from Azure and are associated with your Microsoft tenant, which may have multiple domains.
  
  Once you save the resource account, the UPN is read-only.

Save your changes.

Note

Adding a new resource account creates an Office 365 user in the MS Teams portal, which may be identified via their department name, Microsoft Communications Application Instance.

Deleting this user account from Office 365 places the linked resource account in an Inactive state, although it remains associated with the auto attendant.

When resource accounts (resource users) are added to call queues and auto attendants, deleting a call queue or auto attendant triggers a system workflow that first disassociates any associated resource accounts, then deletes the call queue or auto attendant.

Refresh your MS Teams portal account to view updates to resource accounts made from the VOSS Automate Admin portal.

Model Details: device/msteamsonline/CsOnlineApplicationInstance

An asterisk * in the title indicates the field is mandatory.
If a field has a default value, it is shown in the Description column.
If the field type is an array, the Field Name has a .[n] suffix, where n is the array index placeholder.
Object and array field names are listed to provide context. If a field belongs to an object or an array, the full field name is shown in dot separated notation.

Title		Description	Details
Base		Group Assigned by FDP	Field Name: Base Type: Object
	Application Type		Field Name: Base.ApplicationId Type: String Choices: ["Auto Attendant", "Call Queue"]
	Display Name		Field Name: Base.DisplayName Type: String
	User Principal Name *		Field Name: Base.UserPrincipalName Type: String
	Domains		Field Name: Base.Domains Type: String
	User Principal Name		Field Name: Base.generatedUserPrincipalName Type: String
	Phone Number		Field Name: Base.PhoneNumber Type: ["String", "Null"]
	Phone Number Type		Field Name: Base.PhoneNumberType Type: String Choices: ["Direct Routing", "Calling Plan", "Operator Connect"]