.. _alerts:

Alerts 
------- 

Overview 
.........

In VOSS Automate, alerts are messages that are triggered by back-end processes when certain conditions are met. While alerts 
typically indicate that the system is in an error state, the conditions that trigger alerts can be related to 
system performance, task completion, or any metrics that are important to the functioning of the system. 

Alert notifications display via the **Messages** icon, and all active alerts are listed on the 
**Alerts** page. You can click the icon to open the list, or use the **Search** bar to locate the 
**Alerts** page in your system. 

.. image:: /src/images/automate-alerts.png 


You can click on an alert in the list on the **Alerts** page for more information about the alert. 

.. image:: /src/images/automate-alerts-details.png 


Alerts can be customized for the needs of the organization to ensure that relevant parties are 
notified promptly when specific events occur. 

Alerts are enabled by default for the following functionality: 

* Database maintenance 
* Licensing 
* Change notifications 
* Number inventory availability 


Provider admins can view all alerts, including alerts related to the database or licensing. Once any user clicks on 
an alert link via the Messages icon, the flag no longer displays in the notifications lists of other users. The alert 
will appear in the list until its deleted. 



.. rubric:: Related Topics 

*
  .. raw:: latex

     CUCM Change Notification Alerts in the Core Feature Guide 

  .. raw:: html

     <a href="concepts_change_notification_feature_alerts.html">CUCM Change Notification Alerts</a>

*
  .. raw:: latex

     Alert Types and Alert Field Reference in the Core Feature Guide 

  .. raw:: html

     <a href="reference-fields-data_Alert.html">Alert Types and Alert Field Reference</a>

*
  .. raw:: latex

     Error Messages in the Platform Guide 

  .. raw:: html

     <a href="operations/reference-error-codes.html">Error Messages</a>



View Alerts 
............

This procedure displays the alerts page list, and allows you to inspect the details of a selected alert. 

1. To open the **Alerts** page, click the toolbar **Messages** icon, or locate the page 
   via the **Search** bar. 

   .. image:: /src/images/automate-alerts-search.png 

2. On the **Alerts** page, review currently active alerts. 

   .. image:: /src/images/alerts-list.png 

   The table describes the columns on the **Alerts** page summary list view: 

   .. tabularcolumns:: |p{4cm}|p{11cm}|

   +-------------------+-------------------------------------------------------------------------------------+
   | Column            | Description                                                                         |
   +===================+=====================================================================================+
   | Category          | The alert category - either Database Maintenance, Licensing, Change Notification,   |
   |                   | or Number Inventory                                                                 |
   +-------------------+-------------------------------------------------------------------------------------+
   | Code              | The error or warning code associated with the alert.                                |
   +-------------------+-------------------------------------------------------------------------------------+
   | ID                | The unique identifier, referencing the source of the alert.                         |
   +-------------------+-------------------------------------------------------------------------------------+
   | Latest Alert      | A timestamp for the last time this alert occurred.                                  |
   +-------------------+-------------------------------------------------------------------------------------+
   | Count             | The number of times the same alert has occurred for a specific device. Alerts with  |
   |                   | the same ID and code updates the count of this alert as well as the last time that  |
   |                   | the alert occurred. This means that a single alert is shown on the list for each    | 
   |                   | alert with the same ID and code.                                                    |  
   +-------------------+-------------------------------------------------------------------------------------+

3. Click on an alert that you want to inspect to open its **Details** page. 

4. View the alert severity level (either Error, Warning, or Info), and in the **Message** field, 
   view information around how to resolve the alert, for example, to renew a license, or to schedule database maintenance. 
   
4. Once you've resolved the issue that raised the alert, you can delete the alert from the **Alerts** list.