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Model: view/HcsMovePhonesVIEW

Move Phones

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Overview

You can move phones between sites only if they are not assigned to users.

Moving a phone between sites handles the situation where a phone is either physically moved or logically assigned to a different site.

If a phone is assigned in the Associated Devices list of a CUCM user, the phone is moved during a user move. See Move Users

Restrictions that apply when moving phones

You can only move phones when the following conditions are met:

• The phone you wish to move must not be assigned to a subscriber
• Phones can only be moved from one site to another site:
  • Phones can't be moved from a customer to a customer.
  • Source and target site must reference the same NDL
  • Source and target site must have the same type of dial plan
  • Source and target site must have the same country

When moving a phone with an intercom line, the line is not moved or updated.

Move a Phone

This procedure moves one or more phones.

1. Log in as a provider, reseller, or customer administrator.

2. Set the hierarchy path to the customer whose phones you are moving.

3. Go to (default menus) Subscriber Management > Move Phones.

   Note

   Alternative step: Go to (default menus) Overbuild > Move Phones. The procedure is the same regardless of the menu path you use to access the Move Phones page.

4. At Action, choose an option:

   • Move phones by name (bulk move):

     • Choose the source hierarchy (site from where you're moving the phones).

     • Choose the target hierarchy (site).

     • If you're moving all phones, select Move All Phones. Alternatively, select the phones to move.

       Click the Plus icon (+) at Phones, then choose a phone. You can type the first part of a phone name to filter the list. Repeat this step to choose additional phones to move.

     • Click Save to move the phones.

   • Move phone by name (move one phone):

     • Choose the phone.
     • Choose the target site.
     • Click Save to move the phone.

5. To verify that the phone or phones were moved to the correct target site, go to (default menus) Choose Subscriber Management > Phones.

Move Phones

To access the latest documentation, go to Documentation and Resources at: https://voss.portalshape.com

When phones are not assigned to users, you can move them between sites. Moving a phone between sites handles the situation where a phone is either physically moved or logically assigned to a different site. If a phone is assigned in the Associated Devices list of a CUCM User, the phone is moved as part of a Move User operation. See "Move Users".

Important - the following restrictions apply when you move phones:

• You cannot move phones that are assigned to subscribers.
• You cannot move phones between customers.
• You can move phones only between sites.
• You can move phones only between sites that reference the same NDL.
• You can move phones only between sites that have the same type of site dial plan.
• You can move phones only between sites that have the same country.
• If an Intercom line is associated with a phone, that line will not be processed (moved and updated).

You can move phones in two ways:

• Move phones by names - To move multiple phones
• Move phone by name - To move one specific phone

1. Log in as a provider, reseller, or customer administrator.
2. Set the hierarchy path to the customer whose phones you are moving.
3. Choose Subscriber Management > Move Phones or Overbuild > Move Phones.
4. In the Action field, select the move method.
   • If you choose Move phones by names:
     1. Choose the site from which you are moving the phones from the Move From Hierarchy drop-down. The Move To Hierarchy field appears.
     2. Choose the target site from the Move To Hierarchy drop-down.
     3. Choose the phones you want to move.
        1. To move all phones between the sites, select the Move All Phones check box.
        2. To choose specific phones, click the + next to Phones, then choose a phone from the drop-down menu. You can type the first part of a phone name to narrow the selection list. Repeat this step to choose multiple phones.
     4. Click Save to move the phones.
   • If you choose Move phone by name:
     1. Choose the phone from the Phone drop-down. The Move To Hierarchy field appears.
     2. Choose the target site from the Move To Hierarchy drop-down.
     3. Click Save to move the phone.
5. Choose Subscriber Management > Phones to verify that the phones are moved to the target site.

Model Details: view/HcsMovePhonesVIEW