[Index]

Model: data/SelfServiceLinks

Self Service Links

Full HTML Help

The contents of a user's Links page in the Self-service interface can be managed.

You can create one or more links to for example, Voicemail, WebEx, or downloadable content such as a User Guide.

Links on the page are associated to a user role and are managed using the Administration GUI Self-service Links interface.

Refer to "Create a Self-service Link".

Self-Service Links

For a customer administrator or higher level administrator, sets of hyperlinks can be created to be available for association by a Provider administrator to a User Role, so that users with this role will have the links available on the Self-Service interface.

Create a Self-service Link

Full HTML Help

1. Navigate to the required hierarchy.
2. Go to (default menus) Customizations > Self Service Links.
3. Click the Plus icon (+) to add a link.
4. Enter a name for the set of links.
5. Click the Plus icon at Links to create one or more links. For each link:
   • Provide a description (which will display on the Self-service GUI).
   • At the Link field, provide the URL, for example: http://....
6. Save your changes.

Create a Self-Service Link

1. Navigate to the required hierarchy.
2. Click Add and enter a Name for the set of links.
3. Enter one or more Description and Link. The Description will display on the Self-Service GUI. The Link is in the format of a URL, for example: http://....

Links that can be displayed in the Self Service UI

Model Details: data/SelfServiceLinks