.. _synchronize-users-lines-and-phones-from-cisco-unified-cm:

Sync CUCM Users, Lines, Phones
--------------------------------

.. _24.1|EKB-18792:


This procedure syncs users, lines, and phones from Cisco Unified Communications Manager (CUCM).

.. note::

   Syncing lines and phones is intended only for self-provisioning. It is not intended for a 
   full migration scenario. Only Jabber and desk phones can be synced from CUCM. 
   Single Number Reach (SNR) and Extension Mobility are not supported in terms of adding to CUCM first and then
   syncing into Automate.
   
   Use model instance filters (MIF) to detect users that haven't been synced, and purge them from the
   affected site. After the users are purged, re-import the CUCM.



1. In the Admin Portal, set the hierarchy path to the hierarchy node where the CUCM server exists.
2. Go to (default menu) **User Management > Sync & Purge > CUCM Users, Lines, and Phones**.
3. Fill out configuration options for the sync:

   .. tabularcolumns:: |p{3cm}|p{12cm}|
   
   +---------------------+----------------------------------------------+
   | Field               | Description                                  |
   +=====================+==============================================+
   | Remove Log Messages | Defines whether you want to remove user      |
   |                     | management logs before syncing.              |
   +---------------------+----------------------------------------------+
   |                     | Displays only if **Remove Log Messages** is  |
   |                     | selected. Options are *Local* or *Down*.     | 
   |                     |                                              | 
   |                     | * Select **Local** to remove logs at the     |
   | Remove Log          |   hierarchy of the selected CUCM.            |
   | Direction           | * Select **Down** to remove logs at and      |
   |                     |   below the hierarchy of the selected CUCM.  | 
   +---------------------+----------------------------------------------+
   | Action              | Mandatory. Select **Synchronize users,       |
   |                     | lines, and phones from CUCM**                |
   +---------------------+----------------------------------------------+
   |                     | Mandatory. Choose the CUCM server. Data is   |
   | Cisco Unified CM    | synced from the selected CUCM.               |
   +---------------------+----------------------------------------------+

4. Click **Save** to start the sync. 

   You can view transaction progress and details in the Transaction Logs. 



.. rubric:: Related Topics   
 
* 
  .. raw:: latex

     Transaction Logging and Audit in the Core Feature Guide

  .. raw:: html
  
     <a href="concepts-transaction-logging-audit.html">Transaction Logging and Audit</a>