[Index]
This relation implements the workflows to manage UCCX agents.
Model ref.: relation/UccxAgent
The full URL would include the host-proxy name: https://[host-proxy].
Variables are enclosed in square brackets.
{
"$schema": "http://json-schema.org/draft-03/schema",
"type": "object",
"properties": {
"firstName": {
"readonly": true,
"type": "string",
"description": "First name of this Agent.",
"title": "First Name"
},
"extension": {
"type": "string",
"description": "IPCC extension of this Agent.",
"title": "Extension"
},
"skills": {
"items": {
"type": "object",
"properties": {
"competencelevel": {
"default": 5,
"choices": [
{
"value": 1,
"title": "1"
},
{
"value": 2,
"title": "2"
},
{
"value": 3,
"title": "3"
},
{
"value": 4,
"title": "4"
},
{
"value": 5,
"title": "5"
},
{
"value": 6,
"title": "6"
},
{
"value": 7,
"title": "7"
},
{
"value": 8,
"title": "8"
},
{
"value": 9,
"title": "9"
},
{
"value": 10,
"title": "10"
}
],
"type": "integer",
"description": "Agent's competency level for this skill.",
"title": "Competence Level"
},
"skillName": {
"description": "Skill name.",
"format": "uri",
"title": "Skill",
"convert_to_primary_key": true,
"choices": [],
"target_attr": "name",
"target_model_type": "device/uccx/Skill",
"type": "string",
"target": "/api/device/uccx/Skill/choices/?field=name&format=json&hierarchy=[hierarchy]&auth_token=[authtoken]
}
}
},
"type": "array",
"description": "Skills that this Agent has.",
"title": "Skills"
},
"lastName": {
"readonly": true,
"type": "string",
"description": "Last name of this Agent.",
"title": "Last Name"
},
"userID": {
"readonly": true,
"type": "string",
"description": "User ID of this Agent.",
"title": "User ID"
},
"resourceGroupName": {
"description": "Resource group this Agent belongs to.",
"format": "uri",
"title": "Resource Group",
"convert_to_primary_key": true,
"choices": [],
"target_attr": "name",
"target_model_type": "device/uccx/ResourceGroup",
"type": "string",
"target": "/api/device/uccx/ResourceGroup/choices/?field=name&format=json&hierarchy=[hierarchy]&auth_token=[authtoken]
},
"teamName": {
"description": "The team this Agent is assigned to.",
"format": "uri",
"title": "Team",
"convert_to_primary_key": true,
"choices": [],
"target_attr": "name",
"target_model_type": "device/uccx/Team",
"type": "string",
"target": "/api/device/uccx/Team/choices/?field=name&format=json&hierarchy=[hierarchy]&auth_token=[authtoken]
},
"alias": {
"pattern": "|[^`~@#!$%\\^&\\*\\(\\)\\-_\\+=\\{\\}\\[\\]\\|\\\\/:;'\\?\"\\.,<>]{1,31}|[^`~@#!$%\\^&\\*\\(\\)\\-_\\+=\\{\\}\\[\\]\\|\\\\/:;'\\?\"\\.,<>]{1,1}[^`~@#!$%\\^&\\*\\(\\)\\+=\\{\\}\\[\\]\\|\\\\/:;'\\?\",<>]{1,29}[^`~@#!$%\\^&\\*\\(\\)\\-_\\+=\\{\\}\\[\\]\\|\\\\/:;'\\?\"\\.,<>]{1,1}",
"type": "string",
"description": "Alias for this Agent.",
"title": "Alias"
},
"Device": {
"items": {
"type": "object",
"properties": {
"username": {
"required": true,
"type": "string",
"title": "Username"
},
"phone_name": {
"type": "string",
"title": "Phone Name"
},
"profile_name": {
"type": "string",
"title": "Profile Name"
},
"app_user_id": {
"type": "string",
"title": "Contact Centre App User ID"
},
"device_type": {
"default": "Phone",
"title": "Device Type",
"type": "string",
"choices": [
{
"value": "Phone",
"title": "Phone"
},
{
"value": "Extension Mobility",
"title": "Extension Mobility"
}
]
}
}
},
"type": "array",
"maxItems": 1,
"title": "Device"
},
"type": {
"choices": [
{
"value": "Agent",
"title": "Agent"
},
{
"value": "Supervisor",
"title": "Supervisor"
}
],
"type": "string",
"description": "User type i.e. either an Agent or Supervisor.",
"title": "Type"
},
"id": {
"readonly": true,
"type": "string",
"title": "ID"
},
"autoAvailable": {
"type": "boolean",
"description": "Is this Agent automatically available.",
"title": "Automatic Available"
}
},
"schema_version": "1.2.2"
}
| Task | Call | URL | Parameters | Response |
|---|---|---|---|---|
| Get the GUI Add form. | GET | /api/relation/UccxAgent/add/ |
|
The GUI Add form of relation/UccxAgent as JSON |
The API call to the /add/ URL can only be made from a hierarchy that allows the model type to be added. The actions in the response shows the url for the POST API call to create an instance.
| Task | Call | URL | Parameters | Payload |
|---|---|---|---|---|
| Create | POST | /api/relation/UccxAgent | hierarchy=[hierarchy] |
|
tool/Transaction/[trans pkid]to inspect the created resource and its instance pkid.
| Task | Call | URL | Parameters | Payload |
|---|---|---|---|---|
| Bulk delete [pkid1],[pkid2]... | DELETE | /api/relation/UccxAgent/ | hierarchy=[hierarchy] | {"hrefs":["/api/relation/UccxAgent/[pkid1]", "/api/relation/UccxAgent/[pkid2]", ...]} |
GET http://[host-proxy]/api/relation/UccxAgent/?hierarchy=[hierarchy]&format=json
| Task | Call | URL | Parameters | Payload |
|---|---|---|---|---|
| Move the instance with [pkid] to [target_hierarchy] | POST | /api/tool/DataMove/?model_type=relation/UccxAgent |
|
{"hrefs": ["/api/relation/UccxAgent/[pkid]"]} |
| Bulk Move | POST | /api/tool/DataMove/?model_type=relation/UccxAgent |
|
{"hrefs": ["/api/relation/UccxAgent/[pkid1]", "/api/relation/UccxAgent/[pkid2]",...]} |
| Task | Call | URL | Parameters | Payload |
|---|---|---|---|---|
| Get a selected [export_format] of the schema and instances [pkid1], [pkid2],... of relation/UccxAgent; optionally with tag_version at [version] and Configuration Template as [configtemplate]. | POST | /api/relation/UccxAgent/export/ |
|
{ "hrefs":["/api/relation/UccxAgent/[pkid1]", "/api/relation/UccxAgent/[pkid2]",...]}} |
For export_format=json, the response is a time stamped zip file of data in JSON as in the system database. Item properties such as strings that are empty or Boolean values that are not set, are not included. The filename in the response is of the format as the example:
Content-Disposition: attachment; filename=export_2013-05-17_14:20:19.186444.json.zip
Content-Language:en
Content-Type:application/x-zip
For export_format=raw_xlsx, the response is a MS Excel spreadsheet with columns corresponding to the JSON format export and a response filename format:
Content-Disposition: attachment; filename=<resource_type>_<resource_name>_exportedsheet_CCYY-MM-DD_HH-MM-SS.xlsx
Content-Language:en
Content-Type:application/vnd.openxmlformats-officedocument.spreadsheetml.sheet
For export_format=xlsx, the response is a MS Excel spreadsheet, arranged by any Field Display Policies that apply. The columns correspond with those of a Bulk Load Template export sheet. The response filename format is:
Content-Disposition: attachment; filename=<resource_type>_<resource_name>_exportedsheet_formatted_CCYY-MM-DD_HH-MM-SS.xlsx
Content-Language:en
Content-Type:application/vnd.openxmlformats-officedocument.spreadsheetml.sheet
The XLSX format can be used to bulk load instances of relation/UccxAgent and the JSON format can be used to import instances of relation/UccxAgent.
GET http://[host-proxy]/api/relation/UccxAgent/?hierarchy=[hierarchy]
| Task | Call | URL | Parameters | Response |
|---|---|---|---|---|
| Get a compressed format of the Bulk Load spreadsheet template for relation/UccxAgent | POST | /api/relation/UccxAgent/export_bulkload_template/ |
|
The response is an attachment of the format: filetype_bulkloadsheet.xlsx.gz |
| Task | Call | URL | Parameters | Response |
|---|---|---|---|---|
| Configuration Template | GET | /api/relation/UccxAgent/configuration_template/ | hierarchy=[hierarchy] |
|
POST http://[host-proxy]/api/data/ConfigurationTemplate/?hierarchy=[hierarchy]
| Task | Call | URL | Parameters | Response |
|---|---|---|---|---|
| Field Display Policy | GET | /api/relation/UccxAgent/field_display_policy/ | hierarchy=[hierarchy] |
|
POST http://[host-proxy]/api/data/FieldDisplayPolicy/?hierarchy=[hierarchy]
| Task | Call | URL | Parameters | Response |
|---|---|---|---|---|
| List | GET | /api/relation/UccxAgent/ |
|
The relation/UccxAgent schema and all instances as JSON. |
(The list will return 0 to 3 relation/UccxAgent instances)
{
"operations": [
"field_display_policy",
"configuration_template",
"help",
"get",
"export_bulkload_template",
"move",
"list",
"update",
"remove",
"add",
"bulk_update",
"export"
],
"pagination": {
"direction": "asc",
"order_by": "userID",
"maximum_limit": 2000,
"skip": 0,
"current": "/api/relation/UccxAgent/?skip=0&limit=3&order_by=userID&direction=asc&traversal=default",
"limit": 3,
"total_limit": null,
"total": 0
},
"meta": {
"tags": [],
"cached": true,
"title": "",
"business_key": {},
"schema_version": "1.2.2",
"references": {
"device": [
{
"pkid": "",
"href": ""
}
],
"self": [
{
"pkid": null,
"href": "/api/relation/UccxAgent/None/"
}
],
"children": [],
"parent": [
{
"pkid": "6t0ggef2c0deab00hb595101",
"href": "/api/data/HierarchyNode/6t0ggef2c0deab00hb595101"
}
],
"foreign_key": []
},
"actions": [
{
"add": {
"support_async": false,
"class": "add",
"href": "/api/relation/UccxAgent/add/?hierarchy=[hierarchy]",
"method": "GET",
"title": "Add"
}
},
{
"remove": {
"support_async": true,
"class": "delete",
"href": "/api/relation/UccxAgent/?hierarchy=[hierarchy]",
"method": "DELETE",
"title": "Delete"
}
},
{
"move": {
"title": "Move",
"support_async": true,
"class": "move",
"href": "/api/tool/DataMove/?hierarchy=[hierarchy]&model_type=relation/UccxAgent",
"method": "POST",
"view": "/api/tool/DataMove/?auth_token=[authtoken]
}
},
{
"export": {
"title": "Export",
"support_async": false,
"submit": "payload",
"class": "export",
"href": "/api/relation/UccxAgent/export/?hierarchy=[hierarchy]",
"method": "POST",
"view": "/api/view/ExportData/add/?auth_token=[authtoken]
}
},
{
"export_bulkload_template": {
"support_async": false,
"class": "bulkload_template",
"href": "/api/relation/UccxAgent/export_bulkload_template/?hierarchy=[hierarchy]",
"method": "POST",
"title": "Export Bulk Load Template"
}
},
{
"configuration_template": {
"support_async": false,
"class": "config",
"href": "/api/relation/UccxAgent/configuration_template/?hierarchy=[hierarchy]",
"method": "GET",
"title": "Configuration Template"
}
},
{
"field_display_policy": {
"support_async": false,
"class": "display_policy",
"href": "/api/relation/UccxAgent/field_display_policy/?hierarchy=[hierarchy]",
"method": "GET",
"title": "Field Display Policy"
}
},
{
"list": {
"support_async": false,
"class": "list",
"href": "/api/relation/UccxAgent/?hierarchy=[hierarchy]",
"method": "GET",
"title": "List"
}
},
{
"help": {
"support_async": false,
"class": "help",
"href": "/api/relation/UccxAgent/help?hierarchy=[hierarchy]",
"method": "GET",
"title": "Help"
}
}
],
"model_type": "relation/UccxAgent",
"model_specific_actions": [
"field_display_policy",
"configuration_template",
"help",
"get",
"export_bulkload_template",
"move",
"list",
"update",
"remove",
"add",
"export"
],
"summary_attrs": [
{
"name": "userID",
"title": "User ID"
},
{
"name": "firstName",
"title": "First Name"
},
{
"name": "lastName",
"title": "Last Name"
},
{
"name": "extension",
"title": "Extension"
},
{
"name": "resourceGroupName",
"title": "Resource Group"
},
{
"name": "teamName",
"title": "Team"
},
{
"name": "type",
"title": "Type"
},
{
"allow_filtering": true,
"name": "hierarchy_friendly_name",
"title": "Located At"
}
],
"api_version": "21.2",
"tagged_versions": []
},
"resources": []
}
| Task | Call | URL | Parameters | Response |
|---|---|---|---|---|
| Get the on-line Help for relation/UccxAgent. | GET | /api/relation/UccxAgent/help | hierarchy=[hierarchy] | On-line help of Model ref.: relation/UccxAgent as HTML |
| Task | Call | URL | Parameters | Payload |
|---|---|---|---|---|
| Modify | PUT | /api/relation/UccxAgent/[pkid] | hierarchy=[hierarchy] | (For payload specification) |
For Bulk modification, refer to the Bulk Modify section.
| Task | Call | URL | Parameters | Response |
|---|---|---|---|---|
| Delete | DELETE | /api/relation/UccxAgent/[pkid] | hierarchy=[hierarchy] |
| Task | Call | URL | Parameters | Payload |
|---|---|---|---|---|
| Move | POST | /api/tool/DataMove/[pkid]/?model_type=relation/UccxAgent | hierarchy=[hierarchy] | If payload required: |
| Task | Call | URL | Parameters | Response |
|---|---|---|---|---|
| Get a selected [export_format] of the schema and a single instance with [pkid] of relation/UccxAgent; optionally with tag_version at [version] and Configuration Template as [configtemplate]. | GET | /api/relation/UccxAgent/[pkid]/export |
|
The response is an attachment. Refer to the list below. |
For export_format=raw_xlsx, the response is a "raw" MS Excel spreadsheet with columns corresponding to the JSON format export and a response format:
Content-Disposition: attachment; filename=<resource_type>_<resource_name>_exportedsheet_CCYY-MM-DD_HH-MM-SS.xlsx
Content-Language:en
Content-Type:application/vnd.openxmlformats-officedocument.spreadsheetml.sheet
For export_format=xlsx, the response is a MS Excel spreadsheet, formatted to show all columns and a response format:
Content-Disposition: attachment; filename=<resource_type>_<resource_name>_exportedsheet_formatted_CCYY-MM-DD_HH-MM-SS.xlsx
Content-Language:en
Content-Type:application/vnd.openxmlformats-officedocument.spreadsheetml.sheet
For export_format=json, the response is a time stamped zip file of data in JSON and a response format:
Content-Disposition: attachment; filename=export_2013-05-17_14:20:19.186444.json.zip
Content-Language:en
Content-Type:application/x-zip
The XLSX format can be used to bulk load instances of relation/UccxAgent and the JSON format can be used to import instances of relation/UccxAgent.
For Bulk Export, refer to the Bulk Export section.
| Task | Call | URL | Parameters | Response |
|---|---|---|---|---|
| Get | GET | /api/relation/UccxAgent/[pkid] | hierarchy=[hierarchy] | The relation/UccxAgent instance with [pkid]. |
| Task | Call | URL | Parameters | Response |
|---|---|---|---|---|
| Help | GET | /api/relation/UccxAgent/[pkid]/help | hierarchy=[hierarchy] | The on-line Help for relation/UccxAgent. |