[Index]
Overview
Cisco Unity Connection (CUC) devices provide voicemail services for HCS deployments, and can be dedicated to a customer or shared across multiple customers.
To dedicate a CUC to a single customer | Configure the CUC at the customer hierarchy node. |
To share a CUC across multiple customers | Configure the CUC at a hierarchy node above the customer (reseller, provider, or intermediate node). The CUC device must be included in one or more Network Device Lists (NDLs), and the NDL must be assigned to one or more sites. |
Scheduled Data Syncs
Configuring a CUC device on VOSS Automate creates a scheduled data sync to import model data from the device into VOSS Automate.
The scheduled data sync ensures that the VOSS Automate cache maintains the most current view of the configured device.
Note
If Holiday Schedules were added to CUC directly, update the default scheduled data sync instance to include the Model Type List called CUCXN Schedules in order to ensure that these holiday schedules are synced into VOSS Automate.
Any changes to the configuration occurring on the device, including additions, deletions, or modifications, reflect in VOSS Automate after the next data sync.
Note
The recurring sync (disabled by default) is scheduled to occur every 14 days. You can enable the sync and modify the schedule (via Apps Management > CUC > Schedules).
When determining the appropriate schedule setting, the frequency of the sync must be weighed against the additional processing and network activity associated with the data sync. You can manually run the data sync at any time, via Apps Management > Advanced > Perform Publisher Actions, or from Administration Tools > Data Sync.
Important
Allow the initial data sync to complete before doing more configuration on VOSS Automate that requires information from CUC.
The performance of a data sync can be improved by controlling the types of data that are synced. See Controlling a Data Sync with a Model Type List for more information.
Note
References to HCM-F and Shared Data Repository (SDR) are only relevant if installed.
Add a CUC Server
To add a CUC server:
Log in as the appropriate hierarchy administrator.
Choose the relevant hierarchy.
Go to (default menus) Apps Management > CUC > Servers.
Click Add.
Enter a Cisco Unity Connection server name in the CUC Server Name field.
Note
A CUC server that has been configured in HCM-F and synced into VOSS Automate may exist at the sys.hcs hierarchy.
If the server name you enter matches this server, the Migrate from HCM-F to VOSS Automate check box is displayed.
Click Save to migrate this server to the current hierarchy level. The fields are populated with the values that were configured in HCM-F. If you do not want to migrate the server, enter a different server name.
Select the Publisher check box if you are configuring a publisher node.
Note
The Publisher tab is populated only when the Publisher check box is selected.
Provide details for the Publisher tab:
Field | Description |
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Prime Collab | Select the Prime Collaboration management application monitoring this cluster. To unassociate Prime Collaboration for this cluster, select None. |
Call Processing ID | The Call Processing ID of this cluster |
Cluster ID | The Cluster ID of this cluster. |
Multi-Tenant | If creating at Provider level, this field is read-only and set to Shared. If creating at Customer level, you can choose between Dedicated and Partitioned. |
Version | Select the version of Cisco Unity Connection Servers in this cluster. The available versions depend on the version of HCM-F that has been configured. |
Port | The port on the Cisco Unity Connection server to connect to. Default is 8443. |
Monitoring | For new servers and if arbitrator servers are available, monitoring can be enabled for this Unity Connection server on VOSS Insights. The arbitrator server check boxes can be selected to add the server as an asset. The arbitrator server will be updated. Existing servers can be managed from the Onboard Assets and Offboard Assets menus under VOSS Insights. The arbitrator checkboxes will then reflect the asset status. |
Note
For details on monitoring and VOSS Insights, see VOSS Assurance Monitoring Overview.
Fill in the Cluster Name field with the name you want for this cluster. A new cluster is created with this name. This field is mandatory.
Note
If the Publisher check box is not selected, the Cluster Name field appears as a drop-down list, from which you choose an existing cluster.
Expand Network Addresses.
Choose the SERVICE_PROVIDER_SPACE address space.
The Hostname field is automatically populated with the Cisco Unity Connection Server Name. Edit it if necessary.
Enter the IP address of the Cisco Unity Connection Server in the IPV4 Address field.
Note
Either the hostname or the IP address is required. Ensure that the hostname or IP address does not contain a trailing blank space. VOSS Automate cannot validate an entry that contains a blank space at the end of the hostname or IP address.
Fill in the domain of the Cisco Unity Connection application.
Provide an optional description for the network address.
If NAT is used, also configure an APPLICATION_SPACE network address.
Expand Credentials.
Click Save.
Delete a CUC Server
Deleting a Cisco Unity Connection (CUC) Server in VOSS Automate also deletes local data that has been synced to it from the Cisco Unity Connection Server, including:
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Name * | The name of the schedule. |
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Schedule |
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Schedule Name * | Name of this Schedule |
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Last Executed (UTC Time) | Last time that this schedule executed |
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Owner | A business key that identifies the data/User who created the schedule. |
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Schedule Type * | Type of Schedule |
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Active | Is the entire schedule active or not. Default: True |
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Skip execution on activation. | Skip immediate execution on activation. |
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Scheduled resources | List of resources that will be actioned |
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Action * | Action to perform |
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Resource Type * | Resource types to which this schedule will apply. |
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Resource Attribute * | Resource attribute that will be used to filter/choose from. |
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Resource * | DESCRIPTION |
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Perform Action | DESCRIPTION Default: True |
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Single Execution | Single Execution |
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Execution Date (YYYY-MM-DD. Local date) | Execution Date |
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Execution Time (HH:MM:SS. Local time) | Execution Time |
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Execution Timezone (Local timezone) | Timezone for Execution Default: 0 |
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Multiple Executions | Multi Execution |
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Use Specific Executions | Use specific executions. |
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Use Calendar Executions | Use calendar executions. |
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Use Timed Executions | Use timed executions. |
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Specific Execution Dates | Specific Execution Dates |
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Execution Date (YYYY-MM-DD. Local date) | Execution Date |
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Execution Time (HH:MM:SS. Local time) | Execution Time |
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Execution Timezone (Local timezone) | Timezone for Execution Default: 0 |
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Calendar Executions | Repeated Execution by Calendar |
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Calendar Month | Calendar Month |
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Calendar Day | Calendar Day |
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Calendar Hour | Calendar Hour |
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Calendar Minute | Calendar Minute |
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Execution Timezone (Local timezone) | Timezone for Execution Default: 0 |
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Timed Executions | Timed Execution |
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First Execution Date (YYYY-MM-DD. Local date) | Execution Date |
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First Execution Time (HH:MM:SS. Local time) | Execution Time |
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First Execution Timezone (Local timezone) | Timezone for Execution Default: 0 |
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Repeat after (x) Days | Repeat Days |
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Repeat after (x) Hours | Repeat Hours |
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Repeat after (x) Minutes | Repeat Minutes |
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Number of Repeats (0 = infinite) | Number of Repeats |
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