.. _provision-contact-center-agent:

Provision the Contact Center Agent
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This procedure provisions a subscriber as a Contact Center agent. 

**Pre-requisites**:

* The subscriber you wish to provision as a Contact Center agent must be assigned 
  an entitlement profile that has Contact Center service enabled.

**Perform these steps**: 

1. In the Admin Portal, go to (default menus) **Subscriber Management > Subscribers**. 
2. From the **Subscribers** list, click on the subscriber to be provisioned as a Contact Center agent. 
3. On the subscriber management page for the relevant subscriber, select the **Contact Center** tab. 

   .. note:: 

      This tab is visible only if the subscriber is assigned an entitlement profile with Contact Center 
      service enabled. 

4. Provision the subscriber as a Contact Center agent.