[Index]

Model: data/SubscriberProfile

Subscriber Profiles

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Subscriber profiles allow you to group a number of services and resources into a profile that you can assign to a subscriber via Quick Add Group (QAG) templates. The subscriber profile is added to the QAG along with other configuration settings.

Subscriber profiles are used in the Admin Portal and in the Business Admin Portal.

Important

A Default subscriber profile is created at sys (System) level. Only a system level administrator may delete the system-level default profile. To add a new subscriber profile, it is recommended that you clone (create a copy) of an existing subscriber profile and create the new profile based on a valid (working) QAG.

Subscriber Profiles Field Reference

The table describes options for configuring subscriber profiles:

Field Description
Entitlement profile Select an entitlement profile to define the resources and services that may be assigned to a subscriber.
Quick Add Group The quick add group (QAG) defines the configuration templates to be used during service provisioning. These quick add groups are also used for Quick Add Subscriber (QAS).
Voice

Assigns voice services. When enabled, a desk phone is created. The phone template in the QAG defines the phone type.

When voice is disabled in the profile, the following fields are hidden on the Business Admin Portal Subscriber page:

  • Use generated phone name
  • Phone Name
Extension Mobility

The template in the QAG defines settings for extension mobility.

The extension mobility template defines the device types available in the drop-down, and the selected device types define the available configuration settings.

The default for Line is the first subscriber line.

Subscriber details define the values in Line Label and Line Display.

Only one device profile can be added for extension mobility in VOSS-4-UC. If a subscriber is associated with two or more extension mobility profiles on the Unified CM, and you sync with VOSS-4-UC, only the first extension mobility profile displays on the Subscribers list view in VOSS-4-UC.
Voicemail Assigns voicemail service for the profile. When enabled, and the service is added, the subscriber can be added as a voicemail user.
Webex Meetings Allows Webex service.
Webex Teams

A Webex Teams user profile may be chosen for the profile. In this case, the user profile defines the Webex Teams service that will be provisioned.

When Webex Teams is enabled for the subscriber profile, the subscriber can be added as a Webex Teams user when the service is added.
Contact Center Express

When enabled, an agent profile may be chosen for the profile. In this case, you also need to choose the device type to use as the agent's controlled device.

When adding the service, the subscriber default extension displays, as well as (depending on the selected controlled device type - phone or extension mobility), the subscriber's phone or device profile.
Single Number Reach

Choose whether to include single number reach (SNR) service for the profile.

Only one remove destination profile may be added for single number reach. If a mobile number has already been configured for a subscriber, it is used to pre-populate the Mobile Number field when adding SNR for that subscriber.

You can enter a different mobile number for SNR, if required.
Jabber Choose whether to include Jabber service, and one or more Jabber device types.
Microsoft Allows Microsoft services. Selecting this checkbox displays the Hosted voice mail and Enterprise voice enabled options for Microsoft subscribers.
Hosted voice mail Allows Microsoft hosted voicemail service to be provisioned.
Enterprise voice enabled Allows Microsoft Enterprise voice service to be provisioned.

Related Topics

Voicemail in the Business Admin Portal Guide

Webex Teams in the Business Admin Portal Guide

Contact Center Management in the Business Admin Portal Guide

Subscriber Profiles

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Overview

Subscriber profiles allow you to group a number of services and resources into a profile that you can assign to a subscriber via Quick Add Group (QAG) templates. The subscriber profile can then for example be added to the QAG along with other configuration settings.

Subscriber profiles are used in the Admin Portal.

Flow through provisioning uses the subscriber profiles to assign services to subscribers once they're synced in and moved to the sites. This is useful where you need to assign different sets of services to different categories of users, depending on their job role, for example IT or Sales.

Important

A Default subscriber profile is created at sys (System) level. Only a system level administrator may delete the system-level default profile. To add a new subscriber profile, it is recommended that you clone (create a copy) of an existing subscriber profile and create the new profile based on a valid (working) QAG.

Configure Subscriber Profiles

This procedure adds, edits, or deletes a subscriber profile.

Perform these steps

  1. Go to (default menus) Customizations > Subscriber Profiles.

    Note

    Alternative step: Flow Through Provisioning Configuration > Subscriber Profiles.

  2. Choose an option:

  3. To add or update a subscriber profile settings, configure fields on the form, then save your changes.

    The table describes options for configuring subscriber profiles:

Field Description
Entitlement profile Select an entitlement profile to define the resources and services that may be assigned to a subscriber.
Quick Add Group

The quick add group (QAG) defines the configuration templates to be used during service provisioning. QAGs are also used for Quick Add Subscriber (QAS) and Quick Subscriber (for Microsoft users).

Where the selected QAG contains details of MS Groups templates, flow-through provisioning will also assign or remove any MS licenses accordingly. [1]
Cisco Voice Assigns voice services. When enabled, a desk phone is created. The phone template in the QAG defines the phone type.
Cisco Extension Mobility

The template in the QAG defines settings for extension mobility.

The extension mobility template defines the device types available in the drop-down, and the selected device types define the available configuration settings.

The default for Line is the first subscriber line.

Subscriber details define the values in Line Label and Line Display.

Only one device profile can be added for extension mobility in VOSS Automate. If a subscriber is associated with two or more extension mobility profiles on the Unified CM, and you sync with VOSS Automate, only the first extension mobility profile displays on the Subscribers list view in VOSS Automate.
Cisco Voicemail Assigns voicemail service for the profile. When enabled, and the service is added, the subscriber can be added as a voicemail user.
Webex Meetings Allows Webex service.
Webex App

A Webex App user profile may be chosen for the profile. In this case, the user profile defines the Webex App service that will be provisioned.

When Webex App is enabled for the subscriber profile, the subscriber can be added as a Webex App user when the service is added.
Contact Center Express

When enabled, an agent profile may be chosen for the profile. In this case, you also need to choose the device type to use as the agent's controlled device.

When adding the service, the subscriber default extension displays, as well as (depending on the selected controlled device type - phone or extension mobility), the subscriber's phone or device profile.
Field Description
Cisco Single Number Reach

Choose whether to include single number reach (SNR) service for the profile.

Only one remote destination profile may be added for single number reach. If a mobile number has already been configured for a subscriber, it is used to pre-populate the Mobile Number field when adding SNR for that subscriber.

You can enter a different mobile number for SNR, if required.
Cisco Jabber Choose whether to include Jabber service, and one or more Jabber device types.
Microsoft Teams Allows Microsoft services.
Hybrid

Allows Cisco and Microsoft services. Selecting this checkbox displays:

  • The Hybrid Service drop-down field to select a Service Type that is available from the list of Multi Vendor Service Definitions. This Service Type will then be applied when the Subscriber Profile is used. [2]
  • The Class of Service drop-down field is exposed. Default value is empty.

Note

When both Microsoft Teams and Hybrid are selected in the Subscriber Profile, the Hybrid Quick Add Subscriber steps are skipped when adding a subscriber.

[1]See: Microsoft Licenses
[2]See: Multi-Vendor Service Definitions

Related Topics

Profile for Subscriber Flow Through Provisioning

Model Details: data/SubscriberProfile

Title Description Details
Profile Details Group Assigned by FDP
  • Field Name: Profile Details
  • Type: Object
Name * Name of Subscriber Profile
  • Field Name: Profile Details.name
  • Type: String
Description Description of this Profile
  • Field Name: Profile Details.description
  • Type: String
Entitlement Profile Entitlement Profile to assign to user
  • Field Name: Profile Details.entitlement_profile
  • Type: String
Quick Add Group * Settings to use for service provisioning
  • Field Name: Profile Details.group_name
  • Type: String
Hybrid Service Service Type to use for Hybrid service provisioning
  • Field Name: Profile Details.hybrid_service_type
  • Type: String
Class Of Service Class of Service to use for Hybrid service provisioning
  • Field Name: Profile Details.class_of_service
  • Type: String
Cisco Voice
  • Field Name: Profile Details.voice
  • Type: Boolean
Cisco Extension Mobility
  • Field Name: Profile Details.mobility
  • Type: Boolean
Cisco Voicemail
  • Field Name: Profile Details.voicemail
  • Type: Boolean
Webex Meetings
  • Field Name: Profile Details.webex
  • Type: Boolean
Webex App
  • Field Name: Profile Details.webex_teams
  • Type: Boolean
Webex App Profile
  • Field Name: Profile Details.webex_teams_profile
  • Type: String
Webex Calling
  • Field Name: Profile Details.webex_calling
  • Type: Boolean
Pexip Conferencing
  • Field Name: Profile Details.pexip
  • Type: Boolean
Contact Center Express
  • Field Name: Profile Details.contact_center
  • Type: Boolean
Agent Device Type
  • Field Name: Profile Details.contact_center_device_type
  • Type: String
  • Choices: ["Phone", "Extension Mobility"]
Contact Center Express Profile
  • Field Name: Profile Details.contact_center_profile
  • Type: String
Cisco Single Number Reach
  • Field Name: Profile Details.snr
  • Type: Boolean
Cisco Jabber
  • Field Name: Profile Details.jabber
  • Type: Boolean
Cisco Jabber Devices
  • Field Name: jabber_devices
  • Type: Object
Android
  • Field Name: Profile Details.jabber_devices.android
  • Type: Boolean
iPhone
  • Field Name: Profile Details.jabber_devices.iphone
  • Type: Boolean
Tablet
  • Field Name: Profile Details.jabber_devices.tablet
  • Type: Boolean
Carrier-integrated Mobile
  • Field Name: Profile Details.jabber_devices.cim
  • Type: Boolean
Jabber for Desktop (CSF)
  • Field Name: Profile Details.jabber_devices.csf
  • Type: Boolean
CTI Remote Device
  • Field Name: Profile Details.jabber_devices.cti
  • Type: Boolean
Microsoft Teams
  • Field Name: Profile Details.microsoft
  • Type: Boolean
Hybrid
  • Field Name: Profile Details.hybrid
  • Type: Boolean