Reseller level and higher administrators can view and manage Cisco Unified Contact Center Express (UCCX) servers, typically from the Apps Management menu.

Note

Network Device Lists (NDLs) must always be updated to include the UCCX server, even when a single server is used per customer.
Multiple UCCX servers can be configured for a single customer. In this case, the relevant Network Device Lists be updated with the UCCX server references.
Cisco Unified Communications Manager (CUCM) server and UCCX server integration should also be carried out as pre-configuration for this feature to work correctly.

Once the UCCX server is added, you can run a pull data sync from the server to VOSS Automate. This can be done from the UCCX server input interface menu: Actions > Sync.

VOSS Automate also automatically creates two default Data Sync instances to manage and schedule data synchronization between the device and VOSS Automate. These can be seen from the Data Sync list view:

The Data Sync instances are removed automatically when the server is deleted. The purge sync will also be executed on server deletion, thereby removing any configuration from VOSS Automate.

This relation implements the workflows to manage UCCX server connection parameters.

Model Details: relation/UccxServer

An asterisk * in the title indicates the field is mandatory.
If a field has a default value, it is shown in the Description column.
If the field type is an array, the Field Name has a .[n] suffix, where n is the array index placeholder.
Object and array field names are listed to provide context. If a field belongs to an object or an array, the full field name is shown in dot separated notation.

Title				Description	Details
Server Settings				Group Assigned by FDP	Field Name: Server Settings Type: Object
	Host name or IP Address *			Host name or IP Address of the UCCX server.	Field Name: Server Settings.host Type: String
	Description			Description of this UCCX server.	Field Name: Server Settings.description Type: String
	Version *			Version of the UCCX server. Default: 11.6.1	Field Name: Server Settings.version Type: String Default: 11.6.1 Choices: ["11.x / 12.x"]
	Username *			Username of the account used for API access.	Field Name: Server Settings.username Type: String
	Password			Password of the account used for API access.	Field Name: Server Settings.password Type: String Is Password: True Store Encrypted: True
		Application Users		Cisco Call Manager application users to use for agent device association.	Field Name: cucm_app_users.[n] Type: Array
			Cisco UCM Application User ID	Select an Cisco UCM Application User ID that will be associated with Agent controlled devices. Typically the rmcm user is used for this purpose, but other users can also be configured for other purposes like call recording etc.	Field Name: Server Settings.cucm_app_users.[n].app_user_id Type: String

SyncUccx-<host>	Use this sync to schedule or manually sync data between the server and VOSS Automate.
PurgeUCcx-<host>	Disabled by default to avoid accidental purges. To enable it, change the Sync Type to "Purge Local Resources" from "Pull from Device", and clear Disabled Operations.

Model: relation/UccxServer

UCCX Servers

Model Details: relation/UccxServer