Webex App is a cloud-based business collaboration service that allows employees to message, meet, and call instantly in order to strengthen relationships and increase productivity.

Webex App combines mobile devices and other communications tools to provide instant communications and live meetings to ensure a professional and effective collaboration experience.

The table describes the high-level Webex App workflow steps outlined in the flowchart above:

This procedure deletes an existing Webex App user (synced, or added via VOSS Automate).

This section describes how to provision Webex App for a subscriber, either via the Subscriber list view, or via Quick Add Subscriber (QAS).

Provision Webex App via Subscriber list view

This procedure provisions a subscriber with Webex App, via the Subscriber list view.

Prerequisite:

The users entitlement profile must have Webex App enabled (Webex App checkbox must be selected).
Unless WebexApp service assigned is Message only, new users must have an input line specified, and existing users must have either a primary extension, or an input line must be specified.

See Add Webex App User

Perform these steps:

In the Admin Portal, go to (default menus) Subscriber Management > Subscribers.
From the Subscribers list, click on a subscriber you wish to provision with Webex App.
On the subscriber configuration screen, select the Webex App tab.
In the Webex App User field, click the Plus icon (+) to display the Webex App User configuration fields.

Note

The following checkboxes are read-only, indicating the user's status (whether their Webex account is active): Login Enabled, Invite Pending

Options in the Services and Roles sections depend on the Webex App Server to which the Webex App Service is synced.

In the Services section, select the required check boxes:

Message	Webex App Messaging. Allows a user to exchange messages and share files with another person or a group of people.
Meeting	Webex App 25 Party Meetings. Allows a user to host up to 25-party meetings in Webex App cloud spaces. Webex Enterprise Edition 200. Webex Enterprise Edition. Webex Collaboration Meeting Rooms. Allows users to come together for one meeting experience irrespective of the devices and software they use, whether video conferencing services like Webex, or other systems, such as Polycom.
Hybrid Calendar Services	Microsoft Exchange/Office 365. Enable for users who have mailboxes in on-premises Exchange or Office 365. Google Calendar. Enable for users using Google Calendar.
Hybrid Call Services	Aware. Makes Webex App aware of all calls across your existing UC system. Hybrid Call Services Connect depends on Hybrid Call Services Aware. Connect. Deployed on top of Hybrid Call Services Aware and amongst other things, connects Webex App with VOSS Automate so that they work together. Enabled = Remote Device created. Note that with Hybrid Call Service Aware and Hybrid Call Service Connect together, users can make the same calls from either their desk phones or the Webex App app as well as hear incoming calls ring both their desk phones and the Webex App app and answer the call on either.

In the Roles section, select the relevant checkboxes to configure the required roles:

No administrator privileges	.
Full administrator privileges	Access to all of Portal features, including: Assign roles Company policy and templates Device management licenses and upgrades
Read-only administrator privileges	View only access to privileges available to a full administrator.
Support Administrator	Access to user information and support logs.
User and Device Administrator	.
Device Administrator	.

Click OK. Webex App is provisioned for the subscriber.

To verify that Webex App is enabled for the subscriber, ensure the Webex App column in the Subscribers list view displays the text, Enabled.

Model Details: relation/SparkUser

An asterisk * in the title indicates the field is mandatory.
If a field has a default value, it is shown in the Description column.
If the field type is an array, the Field Name has a .[n] suffix, where n is the array index placeholder.
Object and array field names are listed to provide context. If a field belongs to an object or an array, the full field name is shown in dot separated notation.

Title			Description	Details
Id				Field Name: id Type: String
First Name				Field Name: firstName Type: String
Last Name				Field Name: lastName Type: String
Email Address *				Field Name: email Type: String
	Phone Numbers		Phone numbers for the person. Only settable for Webex Calling. Needs a Webex Calling license.	Field Name: phoneNumbers.[n] Type: Array
		Type	The type of phone number.	Field Name: phoneNumbers.[n].type Type: String Choices: ["Work", "Mobile", "Fax"]
		Number	The phone number e.g. +1 408 526 7209	Field Name: phoneNumbers.[n].value Type: String
Extension			Webex Calling extension of the person. This is only settable for a person with a Webex Calling license.	Field Name: extension Type: String
Line				Field Name: line Type: String
Status				Field Name: status Type: String
Invite Pending				Field Name: invitePending Type: Boolean
Login Enabled				Field Name: loginEnabled Type: Boolean
Services				Field Name: services Type: Object
	Message			Field Name: message Type: Object
		Webex App Messaging	Named User License	Field Name: services.message.messaging Type: Boolean
	Meeting			Field Name: meeting Type: Object
		Webex App 25 Party Meetings	Named User License. Each Named User license allows 1 user to be entitled as a meeting host. Named users can hold unlimited meetings.	Field Name: services.meeting.meeting Type: Boolean
		Webex Enterprise Edition 200	Named User License. Each Named User license allows 1 user to be entitled as a meeting host. Named users can hold unlimited meetings.	Field Name: services.meeting.webex_enterprise_200 Type: Boolean
	Calling			Field Name: calling Type: Object
		Webex Calling - Basic		Field Name: services.calling.calling_standard_enterprise Type: Boolean
		Webex Calling - Standard Enterprise		Field Name: services.calling.calling_basic Type: Boolean
		Webex Calling - Common Area		Field Name: services.calling.calling_common_area Type: Boolean
	Hybrid Calendar Services		Add @spark to an invitation to create a Cisco Spark room for your meeting. Add @webex to attach your WebEx Personal Room.	Field Name: hybrid_calendar_services Type: Object
		Microsoft Exchange/Office 365		Field Name: services.hybrid_calendar_services.microsoft_exchange Type: Boolean
		Google Calendar		Field Name: services.hybrid_calendar_services.google Type: Boolean
	Hybrid Call Services			Field Name: hybrid_call_services Type: Object
		Aware	Users can share content from the Cisco Spark app during a call from their work phones and view their call history in the app.	Field Name: services.hybrid_call_services.aware Type: Boolean
		Connect	Users' incoming calls will ring their work phones and the Cisco Spark app. Users can call their colleagues from either their phones or the app, too. Aware must be enabled before the user can be enabled for Connect.	Field Name: services.hybrid_call_services.connect Type: Boolean
	Hybrid Message Services			Field Name: hybrid_message_services Type: Object
		Hybrid Message Service	Hybrid Message Services	Field Name: services.hybrid_message_services.message Type: Boolean
Roles				Field Name: roles Type: Object
	No administrator privileges		Default: true	Field Name: roles.none Type: Boolean Default: true
	Full administrator privileges		- User Management - Company Policy & Templates - Analytics & Reports - Support Metrics & Notifications - Licenses & Upgrades - Assign Roles	Field Name: roles.full Type: Boolean
	Read-only administrator privileges		Read-only view of the portal. No changes will be accepted.	Field Name: roles.readonly Type: Boolean
	Support Administrator		- Analytics & Reports - Support Metrics & Notifications	Field Name: roles.support Type: Boolean
	User and Device Administrator		- User Management - Device Management - Licenses & Upgrades	Field Name: roles.user_device Type: Boolean
	Device Administrator		- Device Management	Field Name: roles.device Type: Boolean
Settings				Field Name: settings Type: Object
	Calling			Field Name: calling Type: Object
		Calling Behaviour	This determines how a user makes calls in Webex App.	Field Name: settings.calling.calling_behaviour Type: String Choices: ["Calling in Webex App", "Calling in Webex App (Unified CM)", "Cisco Jabber app"]
		Use Organization's Domain	Enabling this will use the Webex App organization domain for Calling in Webex App (Unified CM)	Field Name: settings.calling.use_org_domain Type: Boolean
		UC Manager Profile		Field Name: settings.calling.calling_behaviour_uc_manager_profile Type: String
		Create iPhone Device	Default: true	Field Name: settings.calling.SparkiPhoneDevice Type: Boolean Default: true
		Create Android Device	Default: true	Field Name: settings.calling.SparkAndroidDevice Type: Boolean Default: true
		Create Tablet Device	Default: true	Field Name: settings.calling.SparkTabletDevice Type: Boolean Default: true
		Create CSF Device	Default: true	Field Name: settings.calling.SparkCSFDevice Type: Boolean Default: true
	Message			Field Name: message Type: Object
		Third-Party Content Management	Select how this user manages and shares files with content management in Cisco Webex App. Default: Third Party Off	Field Name: settings.message.enterprise_content_management Type: String Default: Third Party Off Choices: ["Third Party Off", "Third Party On"]
		Enable Jabber Team Messaging Mode		Field Name: settings.message.jabber_with_webex_teams Type: Boolean
		Contact Migration Required		Field Name: settings.message.contact_migration_required Type: Boolean
		Enable Jabber Calling		Field Name: settings.message.jabber_calling Type: Boolean
		UC Manager Profile		Field Name: settings.message.uc_manager_profile Type: String
	Care			Field Name: care Type: Object
		Chat and Callback	All Care users require a Cisco Webex App license as a prerequisite. Additionally, they require a Cisco Webex Calling license for voice-based interactions.	Field Name: settings.care.care_digital_channel_service Type: Boolean
Spark Services				Field Name: SparkServices Type: Object
	name			Field Name: SparkServices.name Type: String
	message_messaging			Field Name: SparkServices.message_messaging Type: String
	meeting_meeting			Field Name: SparkServices.meeting_meeting Type: String
	meeting_webex_enterprise_200			Field Name: SparkServices.meeting_webex_enterprise_200 Type: String
	calling_basic			Field Name: SparkServices.calling_basic Type: String
	calling_standard_enterprise			Field Name: SparkServices.calling_standard_enterprise Type: String
	calling_common_area			Field Name: SparkServices.calling_common_area Type: String
	hybrid_calendar_services_microsoft_exchange			Field Name: SparkServices.hybrid_calendar_services_microsoft_exchange Type: String
	hybrid_calendar_services_google			Field Name: SparkServices.hybrid_calendar_services_google Type: String
	hybrid_call_services_aware			Field Name: SparkServices.hybrid_call_services_aware Type: String
	hybrid_call_services_connect			Field Name: SparkServices.hybrid_call_services_connect Type: String
	hybrid_message_services_message			Field Name: SparkServices.hybrid_message_services_message Type: String
	jabber_team_messaging_mode			Field Name: SparkServices.jabber_team_messaging_mode Type: String
	enterprise_content_management			Field Name: SparkServices.enterprise_content_management Type: String
	provision_iphone			Field Name: SparkServices.provision_iphone Type: Boolean
	configuredCallingBehaviour			Field Name: SparkServices.configuredCallingBehaviour Type: String

Steps	Description
Create Webex App service
Enable Webex App in Entitlement	Select the Webex App checkbox (at the appropriate hierarchy level, in the entitlement catalog and entitlement profile: Entitlement > Catalogs Entitlement > Profiles
Sync existing Webex App users for the customer	Two methods for syncs: On the Customer Access page, click Action > Sync Webex App Users Run a sync by executing SyncSpark[Customer] (via Administration Tools > Data Sync.
Add a Webex App user in VOSS Automate	Two methods to add Webex users: Via Subscriber Management > Subscribers Via Subscriber Management > Quick Add Subscriber To add a Webex App user using Quick Add Subscriber (QAS), choose the Webex Teams User Template to use for the user. This selection overrides the default user template referenced in the Quick Add Subscriber Groups* associated with the user. If a Webex Teams User Template is not selected from the drop-down, selection falls back to the Webex Teams User Template referenced in the associated Quick Add Subscriber Groups. If you want customized values, clone the Webex Teams User Template (via Customizations > Configuration Templates), and edit as required.
Provision Webex App for an existing user

Model: relation/SparkUser

Webex App

Provision Webex App via Subscriber list view

Provision Webex App via Quick Add Subscriber

Model Details: relation/SparkUser

Messaging	Business messaging allows users to prepare, share, and repeat content, and it facilitates one-on-one or team messaging facilities in virtual rooms.
Meeting	Connect teams and meet customers easily with the added benefits of messaging and content sharing before, during, and after a meeting.
Call	The service enables voice and video communications via mobile, desktop, and room-based devices. Connect your existing PSTN1 services to Webex App to enjoy one-touch directory dialing and join meetings from anywhere on any device. Mobile users get features such as single number reach, single voicemail service, video services, and the ability to seamlessly move between devices during a call.