Model: relation/HcsCtiRoutePointREL

From the drop-down list, choose the appropriate location for this CTI route point. This field is mandatory.

Locations implement call admission control (CAC) in a centralized call-processing system. CAC regulates audio quality and video availability by limiting the amount of bandwidth that is available for audio and video calls between locations. The location specifies the total bandwidth that is available for calls to and from this location.

A location setting of Hub_None means that the locations feature does not track the bandwidth that this CTI route point consumes. A location setting of Phantom specifies a location that enables successful CAC across intercluster trunks that use H.323 protocol or SIP.

From the drop-down list, choose the locale that is associated with the CTI route point. The user locale identifies a set of detailed information to support users, including language and font. Note:

If no user locale is specified, Cisco Unified CM uses the user locale that is associated with the device pool

Choose the appropriate Media Resource Group List. A Media Resource Group List is a prioritized grouping of media resource groups. An application chooses the required media resource, such as a Music On Hold server, from the available media resources. The application chooses according to the priority order defined in a Media Resource Group List.

If you choose <none>, Cisco Unified CM uses the Media Resource Group that is defined in the device pool.

Choose the audio source that plays when the network starts a hold action.

If you do not choose an audio source, Cisco Unified CM uses the audio source that is defined in the device pool. If the device pool does not specify an audio source, the system default is used.

Choose the audio source that plays when an application starts a hold action.

If you do not choose an audio source, Cisco Unified CM uses the audio source that is defined in the device pool. If the device pool does not specify an audio source, the system default is used.

Enable or disable whether Cisco Unified CM inserts a trusted relay point (TRP) device with this media endpoint. This field is mandatory. Choose one of the following values:

• Default - If you choose this value, the device uses the Use Trusted Relay Point setting from the common device configuration with which this device associates.
• Off - Choose this value to disable the use of a TRP with this device. This setting overrides the Use Trusted Relay Point setting in the common device configuration with which this device associates.
• On - Choose this value to enable the use of a TRP with this device. This setting overrides the Use Trusted Relay Point setting in the common device configuration with which this device associates.

A Trusted Relay Point (TRP) device designates an MTP or transcoder device that is labeled as Trusted Relay Point.

This setting allows you to localize the calling party number on the device. Make sure that the Calling Party Transformation CSS that you choose contains the calling party transformation pattern that you want to assign to this device. Tip:

Before the call occurs, the device must apply the transformation by using digit analysis. If you configure the Calling Party Transformation CSS as None, the transformation does not match and does not get applied. Ensure that you configure the Calling Party Transformation Pattern in a non-null partition that is not used for routing.

From the drop-down list box, choose a geolocation.

You can choose the Unspecified geolocation, which designates that this device does not associate with a geolocation.

Enter a dialable phone number. Values can include route pattern wildcards and numeric characters (0 to 9). Special characters such as a question mark (?), exclamation mark (!), backslash (\), brackets ([ ]), plus sign (+), dash (-), asterisk (*), caret (^), pound sign (#), and an X are also allowable. Special characters that are not allowed are a period (.), at sign (@), dollar sign ($), and percent sign (%). This field is mandatory.

At the beginning of the pattern, enter \+ if you want to use the international escape character +. For this field, \+ does not represent a wildcard; instead, entering \+ represents a dialable digit.

When saving the CTI route point, the combination of directory number and route partition name displays as a summary header in the Line section.

Choose the partition to which the directory number belongs. Make sure that the directory number that you enter in the Directory Number field is unique within the partition that you choose. If you do not want to restrict access to the directory number, choose <None> for the partition.

When saving the CTI route point, the combination of directory number and route partition name displays as a summary header in the Line section.

Indicate phone number (or mask) that is used to send Caller ID information when a call is placed from this line.

You can enter a maximum of 24 number, the international escape character +, and "X" characters. The Xs represent the directory number and must appear at the end of the pattern. For example, if you specify a mask of 972813XXXX, an external call from extension 1234 displays a caller ID number of 9728131234.

Use this field only if you do not want the directory number to show on the line appearance. Enter text that identifies this directory number for a line and phone combination.

Suggested entries include boss name, department name, or other appropriate information to identify multiple directory numbers to a secretary or assistant who monitors multiple directory numbers.

Leave this field blank to have the system display the extension.

Use a maximum of 30 characters. Typically, use the username or the directory number. If using the directory number, the person receiving the call may not see the proper identity of the caller.

If applicable, the ring setting that is used when this phone has another active call on a different line. Choose one of the following options:

• Use system default
• Disable
• Flash only
• Ring once
• Ring
• Beep only

If applicable, the ring setting for the line appearance when an incoming call is received and no other active calls exist on that device. Choose one of the following options:

• Use system default
• Disable
• Flash only
• Ring once
• Ring

This field determines the recording option on the line appearance of an agent. The default recording option is Call Recording Disabled.

Choose one of the following options:

• Call Recording Disabled - Calls made on this line appearance cannot be recorded.
• Automatic Call Recording Enabled - Calls made on this line appearance are recorded automatically.
• Selective Call Recording Enabled - Calls made on this line appearance can be recorded using a softkey or programmable line key that is:
  • assigned to the device
  • a CTI-enabled application
  • both interchangeably

This field determines the recording media source option on the line appearance.

Choose one of the following options:

• Gateway Preferred - Voice gateway is selected as the recording media source when the call is routed through a recording enabled gateway.
• Phone Preferred - Phone is selected as the recording media source.

Use this field to configure the handset lamp illumination policy. Choose one of the following options:

• Use System Policy (The directory number refers to the service parameter "Message Waiting Lamp Policy" setting.)
• Light and Prompt
• Prompt Only
• Light Only
• None

Use this field to configure an audible message waiting indicator policy. Choose one of the following options:

• Off
• On - When you select this option, you receive a stutter dial tone when you take the handset off hook.
• Default - When you select this option, the phone uses the default that was set at the system level.