[Index]

Model: relation/CucScheduleREL

CUC Schedule

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During initial installation, VOSS Automate imports two predefined schedules from Cisco Unity Connection. These are accessed via Services > Auto Attendant > Schedule:

• All Hours
• Weekdays

By default, the All Hours schedule is configured to be "active" 24 hours a day, 7 days a week, with no holidays. Routing rules that follow this schedule will always be active, and call handlers that use this schedule 'as is', will never use off hour transfer settings or play closed greetings.

The Weekdays schedule is configured to be active from 8 a.m. to 5 p.m. (in the time zone of the Cisco Unity Connection server) from Monday through Friday. It is also configured to observe any days and times that are set in the default Holidays schedule.

Designating Holidays

When a Holiday setting is in effect, holiday greetings are played (if enabled), and off hours transfer rules are observed. You can set up several years of holidays at a time. Because many holidays occur on different dates each year, confirm that the holiday schedule remains accurate annually.

See also:

• Create a New CUC Schedule
• Modify a CUC Schedule

Create a Call Handler (Auto Attendant) Schedule

You may want to create a new schedule for your organization.

On the Schedule form (modify or add), take note of the following field:

Uses Holiday Schedule - If you want your schedule to recognise days that are included as holidays in a holiday schedule, then choose a holiday schedule from the Uses Holiday Schedule drop-down list. Any day included in the selected holiday schedule will be recognized as a holiday.

If you want to create a new holiday schedule:

1. Select the Is Holiday check box.
2. Click Holiday Details + enter the following fields:
   • Name
   • Holiday Start Date
   • Holiday End Date
   • Start Time
   • End Time.
3. Add more days to the holiday as required by clicking + next to the entered holiday, and entering new details in the fields.
4. Click Save when complete.

Modify a Call Handler (Auto Attendant) Schedule

To edit a Call Handler schedule:

1. From the Schedule list view, click on the schedule that you want to edit.
2. Select the Schedule Details link name and edit the required fields (as described under Create a New CUC Schedule).
3. Click Save when complete.

To delete a Call Handler schedule:

1. From the Schedule list view, select the check box next to the schedule you want to delete. If you want to delete more than one schedule, select multiple check boxes.
2. Click Delete on the button bar.
3. Click Yes on the dialog box to delete.

Model Details: relation/CucScheduleREL