.. _unlock_a_locked_out_user:

Unlock a Locked Out User
------------------------

This procedure unlocks a user's account, where the user is locked out on account of a credential
policy violation.

**Perform these steps**:

1. Log in as provider, reseller, or customer admin.
2. Choose **User Management > Users**.
3. Click the user whose account you want to unlock.
4. On the **Account Information** tab, clear the **Locked** checkbox.
5. Click **Save**.