.. _concepts-subscriber-profiles: Subscriber Profiles -------------------- .. _19.3.4-PB4|EKB-9163: .. _21.1|VOSS-847: .. _21.3|VOSS-891: .. _21.3-PB1|VOSS-1072: .. _21.3-PB1|VOSS-1072|EKB-12732: Overview ........... Subscriber profiles allow you to group a number of services and resources into a profile that you can assign to a subscriber via Quick Add Group (QAG) templates. The subscriber profile can then for example be added to the QAG along with other configuration settings. Subscriber profiles are used in the Admin Portal and in the Business Admin Portal. In the Business Admin Portal, subscriber profiles are also used for hybrid subscriber management. Flow through provisioning uses the subscriber profiles to assign services to subscribers once they're synced in and moved to the sites. This is useful where you need to assign different sets of services to different categories of users, depending on their job role, for example IT or Sales. .. important:: A *Default* subscriber profile is created at sys (System) level. Only a system level administrator may delete the system-level default profile. To add a new subscriber profile, it is recommended that you clone (create a copy) of an existing subscriber profile and create the new profile based on a valid (working) QAG. .. image:: /src/images/new-bap-config-image14.png Configure Subscriber Profiles ............................... This procedure adds, edits, or deletes a subscriber profile. **Perform these steps** 1. Go to (default menus) **Customizations > Subscriber Profiles**. .. note:: Alternative step: **Flow Through Provisioning Configuration > Subscriber Profiles**. 2. Choose an option: * To update an existing subscriber profile, click on a profile in the list view. Go to step 3. * To delete an existing subscriber profile, select the profile in the list view, and click **Delete**. * To add a new subscriber profile, click **Add**. Go to step 3. 3. To add or update a subscriber profile settings, configure fields on the form, then save your changes. The table describes options for configuring subscriber profiles: .. tabularcolumns:: |p{5cm}|p{10cm}| +--------------------------+--------------------------------------------------------------------+ | **Field** | **Description** | +==========================+====================================================================+ | Entitlement profile | Select an entitlement profile to define the resources and | | | services that may be assigned to a subscriber. | +--------------------------+--------------------------------------------------------------------+ | Quick Add Group | The quick add group (QAG) defines the configuration templates to | | | be used during service provisioning. QAGs are also used for Quick | | | Add Subscriber (QAS) and Quick Subscriber (for Microsoft users). | +--------------------------+--------------------------------------------------------------------+ | Cisco Voice | Assigns voice services. When enabled, a desk phone is | | | created. The phone template in the QAG defines the phone type. | | | | | | When voice is disabled in the profile, the following fields | | | are hidden on the Business Admin Portal Subscriber page: | | | | | | * **Use generated phone name** | | | * **Phone Name** | +--------------------------+--------------------------------------------------------------------+ | Cisco Extension Mobility | The template in the QAG defines settings for extension mobility. | | | | | | The extension mobility template defines the device types available | | | in the drop-down, and the selected device types define | | | the available configuration settings. | | | | | | The default for **Line** is the first subscriber | | | line. | | | | | | Subscriber details define the values in **Line Label** and | | | **Line Display**. | | | | | | Only one device profile can be added for extension mobility in | | | VOSS Automate. If a subscriber is associated with two or more | | | extension mobility profiles on the Unified CM, and you sync | | | with VOSS Automate, only the first extension mobility profile | | | displays on the **Subscribers** list view in VOSS Automate. | +--------------------------+--------------------------------------------------------------------+ | Cisco Voicemail | Assigns voicemail service for the profile. When enabled, | | | and the service is added, the subscriber can be added as a | | | voicemail user. | +--------------------------+--------------------------------------------------------------------+ | Webex Meetings | Allows Webex service. | +--------------------------+--------------------------------------------------------------------+ | Webex App | A Webex App user profile may be chosen for the profile. In this | | | case, the user profile defines the Webex App service that will | | | be provisioned. | | | | | | When Webex App is enabled for the subscriber profile, the | | | subscriber can be added as a Webex App user when the | | | service is added. | +--------------------------+--------------------------------------------------------------------+ | Contact Center Express | When enabled, an agent profile may be chosen for the profile. | | | In this case, you also need to choose the device type to | | | use as the agent's controlled device. | | | | | | When adding the service, the subscriber default extension | | | displays, as well as (depending on the selected controlled | | | device type - phone or extension mobility), the subscriber's | | | phone or device profile. | +--------------------------+--------------------------------------------------------------------+ .. tabularcolumns:: |p{5cm}|p{10cm}| +---------------------------+-------------------------------------------------------------------------------+ | **Field** | **Description** | +===========================+===============================================================================+ | Cisco Single Number Reach | Choose whether to include single number reach (SNR) service for the | | | profile. | | | | | | Only one remove destination profile may be added for | | | single number reach. If a mobile number has already been | | | configured for a subscriber, it is used to pre-populate | | | the **Mobile Number** field when adding SNR for that subscriber. | | | | | | You can enter a different mobile number for SNR, if required. | +---------------------------+-------------------------------------------------------------------------------+ | Cisco Jabber | Choose whether to include Jabber service, and one or more Jabber | | | device types. | +---------------------------+-------------------------------------------------------------------------------+ | Microsoft Teams | Allows Microsoft services. | +---------------------------+-------------------------------------------------------------------------------+ | Hybrid | Allows Cisco and Microsoft services. Selecting this checkbox displays: | | | | | | * The **Hybrid Service** drop-down field to select a Service Type that | | | is available from the list of Multi Vendor Service Definitions. This | | | Service Type will then be applied when the Subscriber Profile is used. [#]_ | | | * The **Class of Service** drop-down field is exposed. Default value is | | | empty. | +---------------------------+-------------------------------------------------------------------------------+ .. note:: When both Microsoft Teams and Hybrid are selected in the Subscriber Profile, the Hybrid Quick Add Subscriber steps are skipped when adding a subscriber. .. [#] See: :ref:`ms-cisco-hybrid-service-definitions` .. rubric:: Related Topics * :ref:`flow-through-provisioning` * .. raw:: latex Voicemail in the Business Admin Portal Guide .. raw:: html Voicemail * .. raw:: latex Webex App in the Business Admin Portal Guide .. raw:: html Webex App * .. raw:: latex Contact Center Management in the Business Admin Portal Guide .. raw:: html Contact Center Management