.. _reset_uc_passwords_overview:

Reset UC Passwords
---------------------


Overview 
.........

|VOSS Automate| maintains details of user credentials A |VOSS Automate| user can also
be a corresponding user on a number of devices. In particular, users can have
password (and PIN) credentials for:

* |VOSS Automate| user
* |Unified CM| (also PIN)
* |CUC| (also PIN)
* LDAP user on |Unified CM|
* LDAP user on |CUC|
* Conferencing user - WebEx, Zoom or PexIP (also PIN)

The Reset UC Passwords feature allows you to select a username for a user on
|Unified CM| at a selected hierarchy and then, given the configured services
for the user, you can select a check box to reset the user's password and/or
PIN for the services.

The feature can be used by an administrator at the provider, customer and site
hierarchy. It will, given a selected username, also enable options to select other
devices for password modification and also displays notices or warning messages
to indicate available devices and exclusions.

For example, the password of a |Unified CM| user that is also an LDAP user, cannot
be modified. Such a user is also not a |VOSS Automate| user. In other instances, the
|VOSS Automate| password is also reset when a user's device password is reset.

If a user is an LDAP user on either |Unified CM| or |CUC| and they are selected,
then only the PIN for the device will be reset. 

.. note::

   When bulk loading updates to passwords,the bulk load sheet only needs to specify values
   for the user and updated passwords - other fields can be left blank. 
   See: :ref:`perform_a_bulk_load`.




.. _resetting_uc_passwords:

Reset a UC Password
.....................


1. Log in as the provider, customer or site administrator and navigate to the
   hierarchy at which the |Unified CM| is available.
#. Choose **Subscriber Management > Reset UC Passwords**.
#. Choose the username on |Unified CM| from the User drop-down list.
#. Check boxes will show for the selected user according to the associated devices.
   The devices can be:

   
   * Reset CUC
   * Reset WebEx
   * Reset CUCM
   * Reset Pexip

#. Select the check boxes for the devices on which the user's password or PIN
   needs to be changed.
   Note that a PIN can only be reset for CUCM, CUC or Pexip, not for WebEx or |VOSS Automate|,
   because these have no PIN functionality.

   Read the displayed Password or Pin notices and warnings. The messages show the
   conditions as to when passwords and PINs will be reset.

   Note that the content of these messages must be inspected as the check boxes
   are selected or or cleared, because the conditions change according to the status
   of the check boxes.

   If no check boxes are selected, then only the |VOSS Automate| password can be
   changed. If the user is an LDAP user on either |Unified CM| or |CUC|, then only
   the PIN for the device can be changed. 

#. Click **Save**.




.. |VOSS Automate| replace:: VOSS Automate
.. |Unified CM| replace:: Unified CM
.. |CUC| replace:: Cisco Unity Connection