.. _cisco-ms-hybrid-subscribers:

Hybrid Cisco-Microsoft Management 
----------------------------------------------

.. _21.3|VOSS-891:


Use the **Hybrid Subscriber Management: Cisco-Microsoft** menu to provision
and manage subscribers with Cisco and Microsoft devices and services.

.. note::

   In the Business Admin Portal, these tasks can be carried out by means of the
   selection of a **Subscriber Profile** for the user where the **Hybrid**
   option is the selected **Subscriber Profile** and a **Hybrid Service** is selected.

See:

* :ref:`concepts-subscriber-profiles`
* :ref:`ms-cisco-hybrid-service-definitions`

Provisioning Flow
..................

.. include:: microsoft-cisco-hybrid-user-provisioning.uml

Prerequisites
..............

* The Global Setting **Enable Cisco / Microsoft Hybrid** is enabled,
  so that the **Hybrid Cisco-Microsoft Management** menu is available.
  See: **Enabled Services** at :ref:`global-settings`.

* To add new hybrid users, sync in the MS Teams users at the customer level. 
  For the management of Microsoft users, see: :ref:`concepts-ms-configuration`. 



Perform these steps
.......................


.. note::

   For a selected user from the **User Management > Users** menu, these hybrid user management
   tasks can also be carried out on the **Hybrid Status** tab of the user by selecting the
   **Update Hybrid Status** link.

1. Log in to the Admin Portal as a provider admin, at the customer level.  
#. Go to (default menu) **Hybrid Cisco-Microsoft Management >  Hybrid Subscriber Management: Cisco-Microsoft**
#. Choose the relevant site. 
#. On the **Hybrid Subscriber Management: Cisco-Microsoft** page: 

   * In the **Username** field, select the user. MS Teams users should be synced in.

     The user's **CUCM User Identity / AD UserPrincipalName** should match **MS Teams UserPrincipalName**

   * To include users higher in the hierarchy in the **Username** drop-down, select **Include users at higher hierarchy**.  


#. When managing a user who already has Cisco or Microsoft services, these services will be displayed
   in the list of fields on the **Existing Services** - **User Status & Existing Services** form.

#. Select the required hybrid **Service Type** from the drop-down list.

   The **Entitlement Profile** and **Quick Add Group** are hidden as these are associated with the service type.

#. The **Directory Number** drop-down list is available to select a number after selecting a service type.

   .. note::

      If the "Cisco-MS-Hybrid" service type is selected, the choice of Directory Number (Internal or E164)
      will determine the provisioning.
     
      For details on all the service types, see: :ref:`ms-cisco-hybrid-service-definitions`.


.. rubric:: Related Topics

* :ref:`global-settings`
* :ref:`ms-cisco-hybrid-service-definitions`
* :ref:`concepts-subscriber-profiles`
*
  .. raw:: html
  
     <a href="concepts-number-status-and-usage.html#cisco-microsoft-hybrid-number-inventory">Number Inventory Updates for Hybrid Support</a>
  
  .. raw:: latex
  
     the Number Inventory Updates for Hybrid Support topic under Number Management