.. _ms-cisco-hybrid-service-definitions: Hybrid Service Definitions ----------------------------------------------------------------- .. _21.3|VOSS-891: .. _21.3-PB1|EKB-12708: .. note:: Consult with VOSS to customize the configuration of Hybrid Service Definitions as well as dialplan additions. A hybrid service refers to a particular multi-vendor configuration in VOSS Automate and is characterized by a collection of settings, templates and workflows that apply to the management of a user to whom it is assigned. This collection then determines a particular set of vendor services, entitlement profiles, dial plan additions for the user as well as workflows to run during user management. .. note:: Hybrid services require: * the configuration of the relevant multi-vendor devices on VOSS Automate * vendor device user sync into VOSS Automate When selecting the **Hybrid** option in a **Subscriber Profile**, a **Hybrid Service** can be selected and associated with the profile. This service in the profile is associated with a service definition. Hybrid user management allows for devices and services to be added to *or removed* from a subscriber in accordance with the current and newly selected hybrid service for a user. The workflows in the current hybrid service run to remove elements prior to the execution of workflows in the new hybrid service to add elements. For example, if a subscriber has service type **Cisco-MS-Hybrid** and is subsequently updated to service type **Cisco-Only**, MS Teams devices are removed from the subscriber, preferred voicemail is updated to be "Cisco" instead of "MS-Teams" and all multi-vendor entitlement profiles are updated accordingly. The following hybrid services are defined, with default attributes indicated: * **Cisco-MS-Hybrid** User has both Cisco Devices and a Teams Device with an associated E164 number. Cisco Unified CM dial plan configuration allows incoming and outgoing calls. * **Quick Add Group**: "System Quick Add Group Hybrid Enable User" - contains MS Teams User Template to enable MS Teams * **Class of Service** and **Entitlement Profile**: by default empty The service type offers automatic configuration of services according to the selected **Directory Number** in the Admin GUI or in the Business Admin Portal: disabling **Use next available line** and then the selected **Line**. This is carried out by a workflow selecting the appropriate dialplan template addition. .. important:: VOSS Automate provides standard template additions to the standard Cisco HCS dialplan. Contact VOSS if you wish to use alternative dial plan additions. * Both Cisco Devices and a MS Teams Device have an associated E164 number. The E164 Number is shared across all devices, for example: * INI entry = 3334567, mapped to E164 = +15553334567. * The number +15553334567 is set up in Microsoft as the line. Calls from colleagues with Cisco phones to the user's Cisco phone will *simultaneously* dial this phone and the MS Teams client. A SNR profile is used on the Cisco User to fork calls to the Teams Client. * Internal number selected User has both Cisco Devices and a MS Teams Device with no associated E164 number. An E164 number is generated by adding a prefix (\+88800) to the internal number for setup in Microsoft, for example: * INI = 3334567 * The number \+1888003334567 is generated for use in MS Teams for that user. The MS Teams user can dial: * internal MS Teams users * internal Cisco users * external PSTN number (off-net via CUCM) * **Cisco-No-Services** All Cisco and Teams devices, multi-vendor subscriber services will be removed from the user. * **Quick Add Group**: "System Quick Add Group Hybrid Disable User" - contains MS Teams User Template to disable MS Teams * **Class of Service** and **Entitlement Profile**: by default empty * **Cisco-Only_MV_SD** User has only Cisco devices with an associated E164 Number. Multi-vendor, MS Teams services removed if present. * **Quick Add Group**: "System Quick Add Group Hybrid Disable User" - contains MS Teams User Template to disable MS Teams * **Class of Service** and **Entitlement Profile**: by default empty * **MS-Only-Entvoice_MV_SD** User has only a MS Teams Device and selected Directory Number. MS Teams Dialplan. * **Quick Add Group**: "System Quick Add Group Hybrid Enable User" - contains MS Teams User Template to enable MS Teams * **Class of Service** and **Entitlement Profile**: by default empty * **MS-Only-Hybrid_MV_SD** User has only a MS Teams Device and selected Directory Number. Cisco Unified CM dial plan configuration allows incoming and outgoing calls. Cisco subscriber services are removed if present. * **Quick Add Group**: "System Quick Add Group Hybrid Enable User" - contains MS Teams User Template to enable MS Teams * **Class of Service** and **Entitlement Profile**: by default empty * **MS-Only-No-Entvoice_MV_SD** User has only a MS Teams Device and no Directory Number. No MS Teams Dialplan. * **Quick Add Group**: "System Quick Add Group Hybrid Disable User" - contains MS Teams User Template to disable MS Teams * **Class of Service** and **Entitlement Profile**: by default empty * **No-Hybrid-Service_MV_SD** User has no Cisco or MS Teams Devices. * **Quick Add Group**: "VOSS-QAG_ExecUser - 88XX SIP" * **Class of Service** and **Entitlement Profile**: by default empty .. rubric:: Related Topics * :ref:`cisco-ms-hybrid-subscribers` * :ref:`concepts-subscriber-profiles` * .. raw:: html Microsoft Hybrid Number Inventory .. raw:: latex the Cisco - Microsoft Hybrid Number Inventory topic under Number Management