.. _bulk-update-webex-app-users:

Bulk Update Webex App Users
-----------------------------

.. 21.1|VOSS-725:

This procedure generates CSV files to perform bulk actions on import into Webex App Control Hub. 


1. In the Admin Portal, go to (default menus) **Subscriber Management > Webex App > Bulk Update Webex App Users**.
2. Choose the relevant hierarchy (Customer or below), where your Webex App users reside. 
3. On the **Bulk Update Webex App Users** page, to filter users at your current hierarchy, 
   choose a user filter from the **User Filter** drop-down. For example, all users or only users 
   with Hybrid Calling enabled.
4. Select the relevant **User Template**, which contains the settings to apply to the
   filtered users. For example, to provide messaging only, select the
   Webex App User Messaging Only Template.
5. Choose whether to generate a combined CSV file for the hierarchy
   or individual files for each user, or both (generates multiple files).
6. Fill out the **CSV Recipient Email Address**. This defaults to the VOSS Automate 
   administrator email address.
7. If necessary, you can select more users (move users from the **Available** field to the **Selected** 
   field. Else move all users.
8. Click **Save**. The message is sent with the CSV file attachment.