.. _associate_voice_mail_services_to_customer:

Associate Voice Mail Services to Customer
-----------------------------------------

**Prerequisites**

* To associate Voice Mail Service with a customer, the Voice Mail Service must
  be created before starting this procedure. See :ref:`create_voice_mail_service`.
* If the **Integrate with Cisco Unified CM** check box was selected when the Voice
  Mail services was created, a customer dial plan and a site dial plan must be
  created before a Voice Mail Service can be associated with a customer; otherwise
  the association will fail.



**Perform these steps**:

1. Log in as provider or reseller administrator.
2. Set the hierarchy path to the customer to which you want to associate
   the Voice Mail Service.
3. Choose **Services > Voice Mail > Associate Voice Mail Service to Customer**.
4. Click **Add** to associate Voice Mail Service to a customer.
5. From the **Voice Mail Service** drop-down, choose the name of the Voice Mail
   Service that has been defined by the provider and available to this customer.
6. Click **Save** to associate the Voice Mail Service with the customer.
   The association appears in the list. When the Voice Mail Service is
   associated with a customer and the **Integrate with Cisco Unified CM** check box
   was selected for the Voice Mail Service, the following is provisioned based on
   the deployment mode of the Voice Mail server:

   +-----------------+----------------------+---------------------------+
   | Voice Mail      | Cisco Unified        |                           |
   | Deployment Mode | Communications       | Cisco Unity Connection    |
   |                 | Manager              |                           |
   +=================+======================+===========================+
   |                 | Creates Integration  | Creates customer-specific |
   |                 | at customer level:   | Port Group, ports (3),    |
   | Dedicated       | SipTrunk, Route      | route partition, calling  |
   |                 | Group, AllowVm route | search space and user     |
   |                 | partition            | template                  |
   +-----------------+----------------------+---------------------------+
   |                 | Creates Integration  | Creates new tenant        |
   |                 | at customer level:   | (partition), port group,  |
   | Partitioned     | SipTrunk, Route      | ports (3), route          |
   |                 | Group, AllowVm route | partition, calling search |
   |                 | partition            | space and user template   |
   +-----------------+----------------------+---------------------------+

   Note: The deployment mode for the Voice Mail service is determined by
   the mode selected when the Cisco Unity Connection is first added to
   VOSS Automate using **Device Management > CUC**.