[Index]

Model: view/GlobalSIPVMIntegration

Overview

To access the latest documentation, go to Documentation and Resources at: https://voss.portalshape.com

The Unity SIP Integration tooling provisions complete SIP integration between redundantly deployed Cisco Call Managers (CUCM) and Cisco Unity Connection (CUC) servers. This integration tooling can be used to define the primary only integration that the legacy Voicemail Service provides.

The integration tooling provides a repeatable process to manage the integration of CUCM and CUC, while also providing the ability to:

• Define the dial plan used for integration so that the administrator deploying the integration does not need to have dial plan knowledge.
• Override the dial plan input mechanism mentioned above for advanced deployment.
• Deploy CUCM and CUC SIP integration in full redundancy supporting optional tenants.

Unity SIP Integration Scope

The Unity SIP Integration tooling provides support for:

• Dual trunks to Unity publisher/subscriber
• Multiple SIP server destinations to CUCMs (SIP redundancy)
• Specifically defined number of Unity port build per Unity node
• Dynamic creation of CUCM route list/route group or the ability to update if they already exist
• Creation of Unity tenants for shared architectural deployments
• Creation of Unity integration utilizing tenants
• Support for multi-cluster deployments

Unity SIP Integration

The Unity SIP Integration feature can be used in place of your existing voicemail service. A list of menus items is available to carry out the Unity SIP Integration tasks. Unity SIP Integration provides SIP integration for both CUCM and CUC.

A typical workflow would be that one or more integration dial plan profiles are set up for use, and then a SIP Unity Integration is pushed to CUCM and CUC.

Integrate Unity-Call Manager

This option allows you to create a SIP Integration between Cisco Unified Call Manager (CUCM) and Cisco Unity Connection (CUC).

Base

Complete, at minimum, the mandatory fields (red border):

UC Publisher Application Selection

• Provisioning Target Call Manager - Choose from the drop-down list.
• Provisioning Target Unity - Choose from the drop-down list.

Deployment Options

• Voicemail Service Dial Plan Profile - Choose from the drop-down list.

• Dial Plan Advanced Mode - Select this check box to unlock the fields for dial plan elements. You then have the ability to update those values 'live'.

  Clear the check box to return the dial plan elements to the default voicemail dial plan profile values. This check box can be hidden from lower level administrators.

• Provision CUCM-Unity in Redundant Mode - Clear this check box for the feature to function in single mode, that is to operate in a similar way to the original voicemail service (Publisher only and no Subscriber trunk).

  Select this check box to provision in redundant mode. In this mode, you can configure ports on both the Publisher and Subscriber Unity nodes, as well as build a trunk to both Publisher and Subscriber.

• Unity Tenant(s) Present - If the selected 'Provisioning Target Unity' server (see under UC Publisher Application Selection above) has tenants on it, this check box is automatically selected.

CUCM Global

• SIP Profile - To assign the configured settings in this SIP profile to the associated device.
• SIP Trunk Security Profile - To assign a single security profile to multiple SIP trunks in order to apply the configured settings to the SIP trunks.

These fields are auto populated based on the Voicemail Service Dial Plan Profile chosen under Deployment Options.

Unity Port Group

Complete, at minimum, the mandatory fields (red border):

• Phone System - Choose from the drop-down. The phone system settings identify the phone system with which Unity Connection integrates and regulate certain phone system features (integration configuration settings are located in the port groups that belong to the phone system.)
• SIP Server Authentication Username - Enter the user name that Unity Connection uses to authenticate with the SIP server (SIP integrations only).
• SIP Server Authentication Password - Enter the password that Unity Connection uses to authenticate with the SIP server (SIP integrations only.
• Repeat SIP Server Authentication Password - Repeat the SIP Server Authentication Password entered above.
• SIP Security Profile (IP Port) - Select the SIP security profile that Unity Connection uses. Default setting = 5060.
• Primary CUCM IPv4 Address or Host Name - Enter the IP address (or host name) of the PIMG/TIMG unit that the port group connects to.
• Redundant SIP Servers
  • Call Manager Server IP or Host Name -

Unity Ports

Complete, at minimum, the mandatory fields (red border):

• Publisher Server

  This field is auto populated based on the Provisioning Target Unity chosen under Deployment Options.

• Publisher Port Count -

• Subscriber Server -

• Subscriber Port Count -

CUCM Voicemail Pilot

Complete, at minimum, the mandatory fields (red border):

• Pilot Number - Enter a number to identify the voicemail pilot number.

• Calling Search Space - Enter an appropriate calling search space. A calling search space comprises a collection of partitions that are searched for numbers that are called from this pilot number.

  This field is auto populated based on the Voicemail Service Dial Plan Profile chosen under Deployment Options.

• Default Voice Mail Pilot for the System - Select this check box if you want to replace the current default pilot number, and make this pilot number the default Voice Mail Pilot for the system.

CUCM Voicemail Profile

Complete the following fields as required:

• Name - Enter a name to identify the voicemail profile.
• Description - Enter the description of the profile. The description can include up to 50 characters in any language, but it cannot include double-quotes ("), percentage sign (%), ampersand (&), back-slash (), angle brackets (<>), dollar sign ($), single-quote('), open parenthesis [(], close parenthesis [)], slash (/), colon (:), semi-colon (;), equal sign (=), at sign (@), tilde (~), brackets ({ }), or apostrophe (').
• Pilot - Choose the appropriate voicemail pilot number that is defined in the Voice Mail Pilot Configuration or Use Default. This field is auto populated based on the Pilot Number entered under CUCM Voicemail Pilot.
• Voice Mail Box Mask - Specify the mask that is used to format the voice mail box number for auto-registered phones. When a call is forwarded to a voice-messaging system from a directory line on an auto-registered phone, CUCM applies this mask to the number that is configured in the Voice Mail Box field for that directory line.
• Make this the default Voice Mail Profile for the System - Select this check box to replace your current default profile, and make this the default profile name.

CUCM Route List

Complete the following fields as required:

• Name - Enter a name for this route list. The name can comprise up to 50 alphanumeric characters and can contain any combination of spaces, periods (.), hyphens (-), and underscore characters (_). Ensure that each route list name is unique to the route plan.

  This field is auto populated based on the Voicemail Service Dial Plan Profile chosen under Deployment Options.

• Run On All Active Unified CM Nodes - Select this check box to enable the active route list to run on every node.

• Call Manager Group - Choose a CUCM group. The route list registers with the first CUCM in the group, which is its primary Cisco Unified CM.

  This field is auto populated based on the Voicemail Service Dial Plan Profile chosen under Deployment Options.

CUCM Route Group

Complete the following fields as required:

• Name - Enter a name for this route group. The name can comprise up to 50 alphanumeric characters and can contain any combination of spaces, periods (.), hyphens (-), and underscore characters (_). Ensure that each route group name is unique to the route plan.

  This field is auto populated based on the Voicemail Service Dial Plan Profile chosen under Deployment Options.

• Distribution Algorithm - Choose a distribution algorithm from the drop-down:

  • Top Down - If you choose this distribution algorithm, CUCM distributes a call to idle or available members starting from the first idle or available member of a route group to the last idle or available member.
  • Circular - If you choose this distribution algorithm, CUCM distributes a call to idle or available members starting from the (n+1)th member of a route group, where the nth member is the member to which CUCM most recently extended a call. If the nth member is the last member of a route group, CUCM distributes a call starting from the top of the route group.

  Default = Circular.

CUCM to CUC Publisher SIP Trunk

Complete, at minimum, the mandatory fields (red border):

• Device Name - Enter a device name.
• Trunk Device Pool - This field is auto populated based on the Voicemail Service Dial Plan Profile chosen under Deployment Options.
• Destination IP Address - Choose from the drop-down list.

CUCM to CUC Subscriber SIP Trunk

This tab is only visible if the Provision CUCM-Unity in Redundant Mode check box on the Base tab is selected.

Complete, at minimum, the mandatory fields (red border):

• Device Name - Enter a unique device name.
• Trunk Device Pool - This field is auto populated based on the Voicemail Service Dial Plan Profile chosen under Deployment Options.
• Destination IP Address - Choose from the drop-down list.

Unity Tenant Management

Unity Tenant Management assists in creating groups of objects in Unity Connection that provide a basic "tenant services" application. In short it allows you to create a tenant, which includes numerous interrelated database objects in Connection that work together to provide basic directory segmentation features to allow for isolated groups of users and handlers within your Connection server.

You can add or delete unity tenants.

Add a Unity Tenant

1. Choose Unity Tenant Management > Unity Tenant Add to open the Unity Tenant Add form.
2. Complete, at minimum, the following mandatory fields:
   • Target Unity Server - .
   • Unity Tenant Name (Alias) - The alias is used as a prefix for all objects created in the tenant - used to make sure all objects in Connection are uniquely named.
   • SMTP Domain - a unique SMTP Domain name.
   • Tenant Desciption - .
3. Click Save.

Delete a Unity Tenant

1. Choose Unity Tenant Management > Unity Tenant Delete to open the Unity Tenant Delete form.
2. From the Unity Tenant Name (Alias) drop-down, choose the tenant to delete.
3. Click Save to remove the tenant.

Voicemail Integration offering redundancy

Model Details: view/GlobalSIPVMIntegration