[Index]

Model: relation/SparkUser

Webex Teams

To access the latest documentation, go to Documentation and Resources at: https://voss.portalshape.com

Webex Teams is a Cloud-Based Business Collaboration Service, which allows employees to message, meet, and call instantly in order to strengthen relationships and increase productivity.

Webex Teams combines mobile devices and other communications tools to provide instant communications and live meetings to ensure a professional and effective collaboration experience.

Webex Teams main functionality includes:

• Messaging. Business messaging allows users to prepare, share, and repeat content. It facilitates one-on-one or team messaging facilities in virtual rooms.
• Meeting. Connect teams and meet customers easily with the added benefits of messaging and content sharing before, during, and after the meeting.
• Call. The service enables voice and video communications via mobile, desktop, and room-based devices. Connect your existing PSTN1 services to Webex Teams to enjoy one-touch directory dialing and join meetings from anywhere on any device. Mobile users get features such as single number reach, single voicemail service, video services, and the ability to seamlessly move between devices during a call.

Webex Teams Feature Reference

• Webex Teams Services:
  • Spark Feature Workflow
  • Create Webex Teams Service
• Webex Teams Users:
  • Provision the Spark Service
  • Add Spark User
  • Delete Webex Teams User
  • Webex Teams User CSV files
  • Bulk Update Webex Teams Users
  • Webex Teams Licenses
  • Add Subscribers (Webex Teams tab)
• Webex Teams Workspaces:
  • Webex Teams Workspaces
  • Manual Steps

Add Webex Teams User

Webex Teams Feature Reference

Use this procedure to add a Webex Teams User in VOSS Automate.

1. Log in as provider, reseller, customer, or site administrator.

2. Choose Webex Teams > Users. The Webex Teams Users screen is displayed showing all Webex Teams Users (synced, or added in VOSS Automate).

3. Click Add on the button bar.

4. Choose the required site from the Hierarchy drop-down to which you want to add the Webex Teams user and click OK.

5. Enter the following information on the Webex Teams Users input form:

6. On the Account Details tab complete, at minimum, the mandatory fields:

   • First Name
   • Last Name
   • Email Address*. This is a mandatory field. Also used to match users being moved during the overbuild process.
   • Login Enabled. Read only field. Check box selected = Only visible if the user has activated their Webex Teams account by accepting an email inviting them to join Webex Teams.
   • Invite Pending. Read only field. Check box selected = User has not yet responded to an email inviting them to join Webex Teams. Only visible once this form has been completed (steps 7 and 8), saved (Step 9) and then refreshed.

   The Status read only field shows for created users. A textual description of the user status based on Login Enabled and Invite Pending. For example: "The user has never logged in; a status cannot be determined".

   If native calling is enabled, Phone Numbers and Extension fields can be exposed for the user.

7. On the Services tab, choose the required enabled Services for the user by selecting the check boxes:

   Message

   • Webex Teams Messaging. Allows a user to exchange messages and share files with another person or a group of people.

   Meeting

   • Webex Teams 25 Party Meetings. Allows a user to host up to 25-party meetings in Webex Teams cloud spaces.
   • Webex Enterprise Edition 200. Webex Enterprise Edition.
   • Webex Collaboration Meeting Rooms. Allows users to come together for one meeting experience irrespective of the devices and software they use – whether that’s video conferencing services like WebEx or other systems like Polycom.

   Hybrid Calendar Services

   • Microsoft Exchange/Office 365. Select for users who have mailboxes in on-premises Exchange or Office 365.
   • Google Calendar. Enable for users using Google Calendar.

   Hybrid Call Services

   • Aware. Makes Webex Teams "aware" of all calls across your existing unified communications system. Hybrid Call Services Connect (see field below) is dependent on Hybrid Call Services Aware.

   • Connect. Deployed on top of Hybrid Call Services Aware (see above field) and amongst other things, connects Webex Teams with VOSS Automate so that they work together. Enabled = Remote Device created.

     Note that with Hybrid Call Service Aware and Hybrid Call Service Connect together, users can make the same calls from either their desk phones or the Webex Teams app as well as hear incoming calls ring both their desk phones and the Webex Teams app and answer the call on either.

   If calling is enabled for the user, a Calling group of controls also shows under the Services tab.

8. On the Roles tab, choose the Roles for the user by selecting the check boxes:

   • No administrator privileges
   • Full administrator privileges. Access to all of the portal's features, including: assign roles, company policy and templates, device management licenses and upgrades, etc.
   • Read-only administrator privileges. Can view only whatever privileges are available to the full administrator.
   • Support Administrator privileges. Access to user information and support logs.
   • User and Device Administrator
   • Device Administrator

9. Click Save on the button bar when complete to add the Webex Teams User.

Delete Webex Teams User

Webex Teams Feature Reference

Use this procedure to delete a Webex Teams user (synced, or added via VOSS Automate).

1. Log in as provider, reseller, customer, or site administrator.
2. Set the hierarchy to the Customer or Site level.
3. Choose Subscriber Management > Webex Teams Users.
4. Select one or more check boxes next to the Webex Teams Users you want to delete, and then click Delete.
5. Click Yes to continue to delete or No to abort the process.

This relation implements the workflows to manage Spark Users.

Model Details: relation/SparkUser