[Index]

Model: relation/HcsCucmCcTagREL

Agent Lines

To access the latest documentation, go to Documentation and Resources at: https://voss.portalshape.com

Prerequisites:

In order to have an application user available, add a Contact Center server and service:

1. Under Services > Contact Center > Servers (default): add a server.

   Two SIP Trunks are needed, a CVP and CUBEE on the server.

2. Under Services > Contact Center > Service (default): add a service using the above server. This step will create the application users needed when adding an Agent Line.

Perform these steps:

1. From the Agent Lines form (default menu Subscriber Management > Agent Lines).

2. Click Add to add a new agent line.

3. Complete the mandatory fields, consider the following:

   • Device Type*

     • Phone, or
     • Device Profile (Extension Mobility)

   • Profile User* (Device Profile device types only)

     Drop-down displays only users who have an extension mobility profile.

4. Click Save to add the agent line.

Tag CTI Port as Contact Center Agent Line

Perform these steps:

1. Choose Subscriber Management > Agent Lines.
2. Choose Hierarchy Provider > Reseller > Customer > Site.
3. Click Add to create a new CTI port.
4. From the Device Type drop-down, choose Phone.
5. From the Device Name drop-down, choose a port from the list of device names.
6. From the Line drop-down, choose the Line.
7. From the Application User drop-down, choose pguser.
8. Click Save.
9. Repeat the steps for both LCP and RCP ports.

Model Details: relation/HcsCucmCcTagREL