.. _set_up_contact_center_server:

How to Set Up a Contact Center Server
-------------------------------------

**Perform these steps**:

1. Log in as provider administrator at the customer hierarchy.
2. Choose **Services > Contact Center > Servers** menu to add a Contact
   Center server.
3. Click on **Add** button to add a new Contact Center server, complete the fields,
   and click **Save** to save the Contact Center server.

+----------------------------+---------------------------------------+
| Field                      | Description                           |
+============================+=======================================+
| Contact Center Server Name | Unique server name. This field is     |
|                            | mandatory.                            |
+----------------------------+---------------------------------------+
| Description                | Server description.                   |
+----------------------------+---------------------------------------+
| Cisco Unified              | The Cluster you want to use for       |
| Communications Manager     | Contact Center Server. This field is  |
|                            | mandatory.                            |
+----------------------------+---------------------------------------+
| Transfer Conference        | Transfer conference pattern used when |
| Pattern                    | transferring calls between agents.    |
|                            | This field is mandatory.              |
+----------------------------+---------------------------------------+
| Network VRU                | Pattern used to route calls to a CVP. |
|                            | This field is mandatory.              |
+----------------------------+---------------------------------------+
| SIP Trunks                 | This field is mandatory. See fields   |
|                            | below:                                |
+----------------------------+---------------------------------------+
|                            | CVP or CUBE (ENT) or CUSP SIP Trunk.  |
|                            | This field is mandatory.              |
|                            |                                       |
| Trunk Destination Type     | Note:                                 |
|                            |                                       |
|                            | Both CVP and CUBE (ENT) trunks must   |
|                            | be added for this Contact Center      |
|                            | Server to be added successfully.      |
+----------------------------+---------------------------------------+
|                            | The destination address of the CVP or |
|                            | CUBE (ENT) or CUSP SIP Trunk. This    |
| Trunk Destination Address  | field is mandatory. Multiple          |
|                            | destination addresses & ports can be  |
|                            | added for each trunk type.            |
+----------------------------+---------------------------------------+
|                            | The destination port of the CVP or    |
| Trunk Destination Port     | CUBE (ENT) or CUSP SIP Trunk, if no   |
|                            | value provided system takes 5060 as   |
|                            | default.                              |
+----------------------------+---------------------------------------+
|                            | The SIP trunk Security Profile that   |
| Trunk Security Profile     | needs to be used by each trunk. This  |
|                            | field is mandatory.                   |
+----------------------------+---------------------------------------+
|                            | The SIP trunk profile that needs to   |
| SIP Profile                | be used by each trunk. This field is  |
|                            | mandatory.                            |
+----------------------------+---------------------------------------+

For 500/1000/4000/12K/SCC - You must provide information for a CVP and a CUBE
(ENT) SIP Trunk. For Small Contact Center, both the CVP and CUBE (ENT) trunks
should have the same IP address with a different Trunk Security Profile selected
in the **Trunk Security Profile** drop-down for each trunk.

For CUSP - You must provide information for a CUSP SIP Trunk. Only one trunk type
can be added.

.. note::

   For CUSP, use only one SIP trunk. For CVP or CUBE (ENT), use two SIP trunks.

   1. Device Pool will create automatically as a part of Contact Center server with
      the name "Cu<CUSTOMER_ID>-CC<CC_SERVER_ID>-DP" with the default Call Manager
      Group & Region.
   2. Call Manager Group & Region can be changed in the Cisco Unified Communications
      Manager as desired.
   3. Two application users creates with names pguser & pguser2 - both are created
      with default password "cisco".

.. note::

   * Planning to change the pguser & pguser2 names to tie with the Customer ID
     in future releases.
   * For all the phone line CSS of a site, add Cu<CUSTOMER_ID>-CC<CC_SERVER_ID>-Xfer4CCServer-PT to the Class of
     Service member list as a partition with the next available index.
   * The admin needs to add Default Region as related regions for each site region
     created for a site.
   * Reset the trunk by clicking the **Reset** button in the Trunk page after updating
     the SIP profile.