.. _self-provisioning_overview:

Self-Provisioning Overview
--------------------------

The Cisco Unified Communications Manager Self-Provisioning feature allows
an end user or administrator to add an unprovisioned phone to a Cisco
Unified Communications Manager system with minimal administrative effort.
A phone can be added by plugging it into the network and following a few
prompts to identify the user.

The following process is used to self-provision a phone:

1. The user or admin connects the phone to the network.
2. The phone auto-registers.
3. The user or admin dials the IVR application and satisfies the prompts.
4. The IVR application deletes the auto-registered phone and adds it back
   using templates associated with the user via their User Profile.

There are two requirements related to self-provisioning:

1. Before a phone can be self-provisioned, the user must exist in Cisco
   Unified Communications Manager along with their primary extension,
   self service ID, and user profile.
2. After the phone is self-provisioned, in order to do additional subscriber
   management for the user in VOSS Automate, the user, line, and phone must be at the
   site level in the VOSS Automate hierarchy.