.. _p_voicemail:

Voicemail: Overview (provider deployment)
------------------------------------------

VOSS Automate Provider solution supports voicemail as described below.

Optionally, VOSS Automate Provider also supports a Unity SIP Integration feature that
can be used in place of your existing voicemail service. A list of menus items is
available to carry out the Unity SIP Integration tasks in both Cisco Unified
Communications Manager (Unified CM) and Cisco Unity Connection (CUC). Refer to
"Appendix: Optional Features - Unity SIP Integration" for details.

The Voicemail interface (default menu **Subscriber Management > Voicemail**) allows
an Administrator to add, modify or delete Cisco Unity Connection (CUC) Voicemail
users and their associated Voicemail services from a single tabbed form.

The users and associated services added through VOSS Automate are also added to Cisco
Unity Connection Voicemail system.

Complete the required fields on the tabs and click **Save**. The following
can be added or edited using the Voicemail interface:

* CUC Account - details such as Voicemail Account Name*, Voicemail Number* and
  Language That Callers Hear. See also :ref:`unified-messaging-account` (only
  one per subscriber can be added in VOSS Automate).
  
  Consider the following:
  
  * When adding a new Voicemail account and selecting an existing subscriber
    from the **Voicemail Account Name** drop-down, the **Voicemail Number**
    drop-down only shows numbers associated to the selected subscriber.
  * If you select an existing subscriber the email address is auto-populated. 
  
* Alternate Extensions. Alternate extension numbers available to the CUC
  Voicemail user. See also :ref:`add_alternate_extension`.
* Message Actions. Actions to determine how incoming Voicemail, Email, Fax and
  Receipt messages are handled. If the selected message action involves relaying
  the message, you must enter a valid email address in the **Relay Address** field.  
* Credentials. Password and PIN configuration.
* Notification Devices. Devices used to notify the CUC user of Voicemails sent
  to the user. **SMS** notification is only available if an SMPP Provider has been
  added on the relevant Voicemail server. See also :ref:`add_additional_notification_devices`.
* Caller Input. These associate the caller input keys to specific actions. You can
  choose an action to associate with each key by choosing it from a drop-down
  list. See also :ref:`manage-caller-input-keys`.