.. _define_voice_mail_pilot_number:

Define a Voice Mail Pilot Number
--------------------------------

**Prerequisites**

To create one or more Voice Mail Pilot Numbers for Voice Mail Services that have
previously been associated with the customer, the following procedures must be
completed before performing this procedure:

* Voice Mail Service must be created. See Create Voice Mail Service.
* Voice Mail Service must be associated with the customer. See Associate
  Voice Mail Services to Customer.

.. note::
   In VOSS Automate, the Voice Mail Pilot Number is selectable from a list of
   available DN inventory.


**Perform these steps**:

1. Log in as provider or customer administrator.
2. Make sure the hierarchy path is set to the customer or site that you are
   defining a Voice Mail Pilot Number for.
3. Choose **Services > Voice Mail > Pilot Numbers**.
4. Click **Add** to associate a Pilot Number with the Voice Mail Service that
   has been associated with the customer.
5. From the **Voice Mail Service** drop-down, select the appropriate Voice Mail
   Service from the list of Voice Mail Services associated with the customer.
6. From the **Voice Mail Pilot Number** drop-down, select a Pilot Number from the
   list of your available DN inventory, or type the Pilot Number you want to use
   in the field. This is the internal Voice Mail Pilot Number that can be dialed
   from site.
   
   Note: More than one Pilot Number can be created for a single Voice Mail Service.
   
7. Click **Save** to create the Pilot Number.
   The Pilot Number appears in the list. When a Pilot Number is created for a
   Voice Mail Service and the **Integrated with CUCM** check box was selected for
   the Voice Mail Service, the following is provisioned based on the deployment mode
   of the Voice Mail server:

   +-----------------------+--------------------------------------------+
   | Voice Mail Deployment | Cisco Unified Communications Manager       |
   | Mode                  |                                            |
   +=======================+============================================+
   |                       | At customer level: Route List, Route       |
   | Dedicated             | Pattern, CSS, Voice Mail Pilot, Voice Mail |
   |                       | Profile                                    |
   +-----------------------+--------------------------------------------+
   |                       | At customer level: Route List, Route       |
   | Partitioned           | Pattern, CSS, Voice Mail Pilot, Voice Mail |
   |                       | Profile                                    |
   +-----------------------+--------------------------------------------+