.. _create_voice_mail_service:

Create Voice Mail Service
-------------------------

**Prerequisites**

To associate Voice Mail Service with a Cisco Unified Communications Manager
(Unified CM), you must know the SIP trunking endpoint information between the
Voice Mail Server and the Unified CM.

A Cisco Unity Connection server must be configured before performing this procedure.
For more information, see "Set Up Cisco Unity Connection" in the VOSS Automate Core
Feature Guide.


**Perform these steps**:


1.  Log in as provider or reseller administrator.
2.  Make sure that the hierarchy path is set to the correct provider or reseller
    node.
3.  Choose **Services > Voice Mail > Voice Mail Service**.
4.  Click **Add** to add a Voice Mail Service.
5.  Enter a **Voice Mail Service Name** if desired. Do not add spaces in the name.
6.  From the **Cisco Unity Connection Cluster** drop-down, choose the name of the server for
    the voice mail service.
   
    Note: The Cisco Unity Connection server must be previously defined under the
    Provider level at **Device Management > CUCs**. This is also the location whether
    the Voice Mail server in a multitenant environment is categorized as
    Dedicated or Partitioned. This determines what elements are available to the
    Voice Mail Server, whether another tenant should be created on the Voice Mail
    Server, and so on.
   
7.  To integrate the Voice Mail Service with Unified CM, select the **Integrate with
    Cisco Unified CM** check box. Default = unchecked.
8.  If Cisco Unified CM manages the Voice Mail Service, choose the Cisco Unified
    Communications Manager to be paired with the Cisco Unity Connection Server from the
    **Cisco Unified CM Cluster** drop-down menu.
   
    Note: The Unified CM must be previously defined under the Provider level at
    **Device Management > CUCMs**.
   
9.  Complete the SIP trunk provisioning information (between the SIP trunk and the
    Cisco Unity Connection server) in the following fields:
    
    a. Enter the hostname or IP address of the Voice Mail Server in the
       **Cisco Unity Connection Server Address** field.
    #. Enter the Voice Mail Server port number (1 to 65535) in the 
       **Cisco Unity Connection Server Port** field.

       Note: Do not specify port 5061, which is reserved for secure SIP.

    #. Enter the hostname or IP address for the Voice Mail Server to reach the
       Unified CM in the **Cisco Unified CM Server Address** field.
    #. Enter the Cisco Unified Communications port number in the
       **Cisco Unified CM Server Port** field.

       Note: Do not specify port 5061, which is reserved for secure SIP.

       Note: Only one Unified CM and one Cisco Unity Connection can be specified
       here. To support redundancy and failover in a multinode configuration,
       the trunk information must be manually updated on the UC apps.

10. In the **Voice Messaging Ports** field, enter the number of voice messaging ports
    to be created for the voice mail service and associated with the appropriate
    Port Group on Cisco Unity Connection when the voice mail service is associated
    to a customer.

    Valid values are 1 - 250. Default = 3. This field is mandatory.
    
    Note: The number of voice messaging ports that you add cannot bring the total
    number of voice messaging ports for all port groups to more than the maximum
    number of voice messaging ports that are enabled by the Cisco Unity Connection
    license files. If the license files do not enable the total number of ports,
    you will not be able to add the new ports.

11. Click **Save** to add the Voice Mail Service you defined.

    When a shared Voice Mail Service is created and the **Integrate with Cisco Unified CM** 
    check box is selected, the following occurs:
    
    * In Unified CM: Cluster-level SIP Trunk and Route Group is provisioned for
      the shared voice mail service.
    * In Cisco Unity Connect: Cluster-level Port Group appears on the PhoneSystem
      for the shared voice mail service.


.. rubric:: Next Steps

Perform Associate Voice Mail Services to Customer.