.. _set_up_contact_center_using_cucm:

Set Up Contact Center Using Cisco Unified Communications Manager
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Contact Center provisioning configures Cisco Unified Communications
Manager to communicate with Contact Center.

**Configure Services > Contact Center > Servers** to enable Cisco Unified
Communications Manager to communicate with Contact Center when
transferring a call from agent to agent and routing a call back to the
Customer Voice Portal (CVP).

**Configure Services > Contact Center > Service** to allow internal service
calls to be routed to the CUBE (ENT) for Contact Center to process.