.. _cuc_schedule:

Call Handler (Auto Attendant) Schedule
--------------------------------------

.. note::

   You can only manage schedules at the same hierarchy level (or lower) as your
   log in level. For example, if you login as a customer administrator, you can
   view schedules at your own customer hierarchy level, and add new schedules at
   (or below) your hierarchy level.


During initial installation, VOSS Automate imports two predefined schedules from Cisco
Unity Connection. These are accessed via **Services > Auto Attendant > Schedule**:

* **All Hours**
* **Weekdays**

By default, the **All Hours** schedule is configured to be "active" 24 hours a day,
7 days a week, with no holidays. Routing rules that follow this schedule will always
be active, and call handlers that use this schedule 'as is', will never use off hour
transfer settings or play closed greetings.

The **Weekdays** schedule is configured to be active from 8 a.m. to 5 p.m. (in the
time zone of the Cisco Unity Connection server) from Monday through Friday. It is
also configured to observe any days and times that are set in the default Holidays
schedule.

.. note:: 

   By default the **Holidays** schedule is not configured for any days or times.
   — at a minimum you may want to add days and times to this holiday schedule
   when your organization will be closed.


**Designating Holidays**

When a Holiday setting is in effect, holiday greetings are played (if enabled),
and off hours transfer rules are observed. You can set up several years of holidays
at a time. Because many holidays occur on different dates each year, confirm that
the holiday schedule remains accurate annually.


See also:

* :ref:`create-cuc-schedule`
* :ref:`cuc-schedule-mod`


.. |VOSS Automate| replace:: VOSS Automate
.. |Unified CM| replace:: Unified CM