.. _reset_uc_passwords_overview:

Reset UC Passwords Overview
---------------------------

|VOSS Automate| maintains details of user credentials A |VOSS Automate| user can also
be a corresponding user on a number of devices. In particular, users can have
password (and PIN) credentials for:

* |VOSS Automate| user
* |Unified CM| (also PIN)
* |CUC| (also PIN)
* LDAP user on |Unified CM|
* LDAP user on |CUC|
* Conferencing user - WebEx, Zoom or PexIP (also PIN)

The Reset UC Passwords feature allows you to select a username for a user on
|Unified CM| at a selected hierarchy and then, given the configured services
for the user, you can select a check box to reset the user's password and/or
PIN for the services.

The feature can be used by an administrator at the provider, customer and site
hierarchy. It will, given a selected username, also enable options to select other
devices for password modification and also displays notices or warning messages
to indicate available devices and exclusions.

For example, the password of a |Unified CM| user that is also an LDAP user, cannot
be modified. Such a user is also not a |VOSS Automate| user. In other instances, the
|VOSS Automate| password is also reset when a user's device password is reset.

If a user is an LDAP user on either |Unified CM| or |CUC| and they are selected,
then only the PIN for the device will be reset. 

.. note::

   When bulk loading updates to passwords,the bulk load sheet only needs to specify values
   for the user and updated passwords - other fields can be left blank. 
   See: :ref:`perform_a_bulk_load`.

.. |VOSS Automate| replace:: VOSS Automate
.. |Unified CM| replace:: Unified CM
.. |CUC| replace:: Cisco Unity Connection