[Index]

Model: device/uccx/Agent

Model Details: device/uccx/Agent

Title Description Details
ID
  • Field Name: id
  • Type: String
User ID User ID of this Agent.
  • Field Name: userID
  • Type: String
First Name First name of this Agent.
  • Field Name: firstName
  • Type: String
Last Name Last name of this Agent.
  • Field Name: lastName
  • Type: String
Extension IPCC extension of this Agent.
  • Field Name: extension
  • Type: String
Type User type i.e. either an Agent or Supervisor.
  • Field Name: type
  • Type: String
  • Choices: ["Agent", "Supervisor"]
Alias Alias for this Agent.
  • Field Name: alias
  • Type: String
  • Pattern: |[^`~@#!$%\^&\*\(\)\-_\+=\{\}\[\]\|\\/:;'\?"\.,<>]{1,31}|[^`~@#!$%\^&\*\(\)\-_\+=\{\}\[\]\|\\/:;'\?"\.,<>]{1,1}[^`~@#!$%\^&\*\(\)\+=\{\}\[\]\|\\/:;'\?",<>]{1,29}[^`~@#!$%\^&\*\(\)\-_\+=\{\}\[\]\|\\/:;'\?"\.,<>]{1,1}
Team The team this Agent is assigned to.
  • Field Name: teamName
  • Type: String
  • Target: device/uccx/Team
  • Target attr: name
  • Format: uri
Resource Group Resource group this Agent belongs to.
  • Field Name: resourceGroupName
  • Type: String
  • Target: device/uccx/ResourceGroup
  • Target attr: name
  • Format: uri
Automatic Available Is this Agent automatically available.
  • Field Name: autoAvailable
  • Type: Boolean
Skills Skills that this Agent has.
  • Field Name: skills.[n]
  • Type: Array
Competence Level Agent's competency level for this skill. Default: 5
  • Field Name: skills.[n].competencelevel
  • Type: Integer
  • Default: 5
  • Choices: ["1", "2", "3", "4", "5", "6", "7", "8", "9", "10"]
Skill Skill name.
  • Field Name: skills.[n].skillName
  • Type: String
  • Target: device/uccx/Skill
  • Target attr: name
  • Format: uri