[Index]

Model: device/skypeforbusinesshybrid/CsRgsAgentGroup

Model Details: device/skypeforbusinesshybrid/CsRgsAgentGroup

Title Description Details
Name * Unique name to be assigned to the agent group. The combination of the Parent property and the Name property enables you to uniquely identify agent groups without having to refer to the group's globally unique identifier (GUID).
  • Field Name: Name
  • Type: String
OwnerPool
  • Field Name: OwnerPool
  • Type: String
AgentAlertTime Represents the amount of time (in seconds) that a call can remain unanswered before it is automatically routed to the next agent. The AgentAlertTime can be set to any integer value between 10 and 600 seconds (10 minutes), inclusive. The default value is 20 seconds. Note: The Agent alert time setting cannot exceed 180 seconds. If it exceeds 180 seconds, the client application will reject the call due to the SIP transaction timer reaching its maximum wait time. To avoid this, set the Alert Time value to less than 180 seconds.
  • Field Name: AgentAlertTime
  • Type: String
InMemory Creates an object reference without actually committing the object as a permanent change. If you assign the output of this cmdlet called with this parameter to a variable, you can make changes to the properties of the object reference and then commit those changes by calling this cmdlet's matching Set-<cmdlet>.
  • Field Name: InMemory
  • Type: Boolean
ParticipationPolicy Indicates whether or not agents are required to formally sign on to the system in order to receive phone calls intended for the group. If ParticipationPolicy is set to Informal (the default value) sign-in is not required. If ParticipationPolicy is set to Formal then sign-in is required.
  • Field Name: ParticipationPolicy
  • Type: String
RoutingMethod Specifies the method used to route new calls to agents. The RoutingMethod must be set to one of the following values: LongestIdle - Calls are routed to the agent who has been idle (that is, not involved in a Skype for Business activity) for the longest period of time. RoundRobin - Calls are routed to the next agent on the list. Serial - Calls are always routed to the first agent on the list, and are only routed to other agents if this person is not available or does not answer within the allotted time. Parallel - Calls are routed to all agents at the same time, except for agents whose presence status indicates that they are in a call or otherwise unavailable. Attendant - Calls are routed to all agents at the same time, even if the agent's presence status indicates that he or she is in a call or otherwise unavailable. The only exception occurs when an agent has set his or her presence to Do Not Disturb. The default routing method is Parallel.
  • Field Name: RoutingMethod
  • Type: String
AgentsByUri Enables you to individually add agents to an agent group. New agents are identified using their SIP addresses. Note that you can only select users who have been enabled for Enterprise Voice.
  • Field Name: AgentsByUri
  • Type: String
DistributionGroupAddress Enables you to add all the members of a distribution group to an agent group.
  • Field Name: DistributionGroupAddress
  • Type: String
Parent * Service where the new agent group will be hosted. For example: -Parent "service:ApplicationServer:atl-cs-001.litwareinc.com".
  • Field Name: Parent
  • Type: String
Identity Represents either the Identity of the service where the Response Group agent group is hosted or the full Identity of the agent group itself. If you specify the service Identity (for example, service:ApplicationServer:atl-cs-001.litwareinc.com) then all the agent groups hosted on that service will be returned. If you specify the Identity of the group, then only the specified agent group will be returned. Note that the Identity of an agent group consists of the service Identity followed by a globally unique identifier (GUID); for example: service:ApplicationServer:atl-cs-001.litwareinc.com/1987d3c2-4544-489d-bbe3-59f79f530a83. An alternate way to return a single group is to specify the service Identity, then include the Name parameter and the agent group name. That enables you to retrieve a specific agent group without having to know the GUID assigned to that group. If called without any parameters, Get-CsRgsAgentGroup returns a collection of all the agent groups configured for use in your organization.
  • Field Name: Identity
  • Type: String
Description Enables administrators to provide additional, explanatory information about the agent group. For example, the Description might contain information about who to contact if the group does not receive the expected phone calls.
  • Field Name: Description
  • Type: String