.. _provision_the_voice_service:

Provision the Voice Service
---------------------------
This procedure provisions a voice service to a subscriber. 

1. Go to **Subscriber Management > Quick Add Subscriber**. 

2. Select a user from the **Username** drop-down; then, select the **Voice** checkbox.

3. Optionally, select phone details in these fields:  
   
   * Phone Type
   * Phone Protocol
   * Phone Button Template
   * Phone Security Profile 
     
   .. note::
      
      * To prevent conflicting QAS settings, fill out the optional fields in the order displayed on the 
        form. 
         
      * Default values depend on the selected Quick Add Group (QAG). New values you define for the 
        optional fields override existing values in QAG, CFT (configuration template), and in any 
        other backend (non-editable) CFTs. The system populates any fields left blank with 
        values from QAG, CFT, SDD (Site Defaults Document), or other backend CFTs. 

      * The template you select (for example, 'Phone Type'), must exist in the QAG and must be allowed 
        by the entitlement profile, which filters the **Phone Type** drop-down to display only devices enabled 
        by this profile.    

      * If a phone button template is not specified in QAG, or if the specified phone button template has blank 
        values for the phone fields, the phone field values are pulled from the SDD. 

        To override the default phone button template, enter a new value in the **Phone Button Template** field. 
        The new value is applied on Unified CM, if it allows the phone type. 

4. Required. In the **Lines** section, select a line from the **Directory Number** drop-down. 

   .. note::

      The line must be one of the directory numbers in **Subscriber Management > Directory 
      Number Inventory**.
  
5. Required. In the **Phones** section, select a phone from the **Phone Name** drop-down. 

   .. important:: 

      * Phones available in this drop-down are:  
      
        * In the assigned Quick Add Subscriber Group, which have possibly synced from Unified CM
        * Available at the specific site
        * Not currently owned by any other user
          
          Note that the ability to associate an existing, un-associated phone to a subscriber using Quick Add 
          Subscriber (QAS) depends on the Global Settings setup for Phones. 

      * If you wish to add a new phone, enter a valid name in the **Phone Name** field. Ensure you 
        enter the phone name correctly (including the correct number of characters).
        
        The phone name must have: 

        * A prefix (such as SEP)
        * A MAC address (12 hexadecimal characters)
            
   To add more phones, repeat this step until you have all the phones you need.  

6. Click **Save**.


See also: 

* :ref:`global-settings`