.. _replace_phone_overview:

Replace Phone: Overview
-----------------------

.. note::

   * This software release currently only fully supports the replacement of an
     existing desk phone type with any other desk phone type.

The Replace Phone feature is typically used when you want to choose a new phone
for a user or when a phone type is no longer supported. 

The feature provides an easy way to replace an existing (old) phone with a
different phone model, while retaining as much of the old phone's configuration
as possible. It performs the following:

* copies the old configuration. 
* deletes the old phone
* adds the replacement (new) phone along with the old configuration
* updates user information to reflect the change in the controlled devices

.. note::

   * Speeddial, Busy Lamp Field, Blf Directed Call Park, and Services settings are
     *not* copied from the old phone configuration. Configure these settings manually
     on the appropriate tab on the replacement phone **Phones** screen if required.
     See "Configure Phones".
   
   * If the new phone has attributes that were not present on the old phone, you
     must manually set the required values if the default values are not appropriate.
     Alternatively, you can select an optional configuration template, which will
     override the configuration copied from the old phone as well as any manual
     settings.

If you need a customized Phone Template, a default template can be cloned, renamed
and modified from **Customizations > Configuration Templates**. This customization
is then available in the **Phone Button Template** drop-down of the Replace Phone
feature.

See "Configuration Templates" for more details if required.


.. |VOSS-4-UC| replace:: VOSS-4-UC
.. |Unified CM| replace:: Unified CM