.. _concepts-view-subscribers-bap:

View Subscribers
-----------------

.. _21.1|VOSS-795:

In the Business Admin Portal you can view and manage subscribers and services in the Subscriber lists
and on the Subscriber dashboard.

.. note:: 

   * To view multi vendor subscribers, your user role must be assigned a 
     a Business Admin Portal profile enabled for multi vendor, and multi vendor must be appropriately 
     configured for your system. 
     
   * In a Microsoft-only environment, you can configure the Business Admin Portal for Microsoft-only 
     user roles, as follows: 
     
     * Configure the ``MS Only`` Business Admin Portal profile to use the Microsoft-only field 
       display policy (default: ``MS_Only_FDP``) 
     * Assign the ``MS Only`` Business Admin Portal profile to user roles that will be used only for 
       the Business Admin Portal.
      
     See Business Admin Portal Profiles in the Core Feature Guide. 


.. rubric:: Subscribers List

The Subscribers list view in the Business Admin Portal provides a summary view of subscriber
services, from a MACD perspective, and displays:

* All users from a given hierarchy and down (Reseller, Provider, Customer, or Site)
* A **Services** column, with icons representing the user's currently provisioned services (tooltips
  describe the service types and provisioning vendors).

..
     Multi-vendor subscriber functionality, such as the list view **Services** column icons and
     the user's dashboard **Hybrid Status** service card, displays only for users provisioned with
     hybrid vendor service types, and is configured via the Business Admin Portal profile-related
     field display policy for multi-vendor subscribers.


The table describes the **Services** column icons on the Business Admin Portal Subscribers summary list:

.. tabularcolumns:: |p{2cm}|p{13cm}|

+---------------------------------------------------+----------------------------------------------------------------------------------------------------------------------------------+
| Icon                                              | Description                                                                                                                      |
+===================================================+==================================================================================================================================+
| |bap-multi-vendor-phone-icon|                     | Phones icon.                                                                                                                     |
+---------------------------------------------------+----------------------------------------------------------------------------------------------------------------------------------+
| |bap-multi-vendor-voicemail-icon|                 | Voicemail icon.                                                                                                                  |
+---------------------------------------------------+----------------------------------------------------------------------------------------------------------------------------------+
| |bap-multi-vendor-conferencing-icon|              | Conferencing icon.                                                                                                               |
+---------------------------------------------------+----------------------------------------------------------------------------------------------------------------------------------+
| |bap-multi-vendor-collaboration-icon|             | Collaboration icon.                                                                                                              |
+---------------------------------------------------+----------------------------------------------------------------------------------------------------------------------------------+
| |bap-multi-vendor-contact-center-icon|            | Contact Center Express icon.                                                                                                     |
+---------------------------------------------------+----------------------------------------------------------------------------------------------------------------------------------+



.. Removing this till hybrid is released |bap-multi-vendor-hybrid-status-icon|  The hybrid status.

.. rubric:: Subscriber Dashboard

The subscriber dashboard in the Business Admin Portal displays user details, quick actions,
and service cards that provide a detailed view of services provisioned to the subscriber,
including vendor information.

To access a subscriber's dashboard:

#. Click **Subscribers** in the left menu (default menu) to open the **Subscribers** landing page.
#. Click the **Subscribers** count card to view the list of all subscribers.
#. Click on a subscriber in the list to open the subscriber's dashboard.


From the dashboard, provided your role has appropriate permissions at the hierarchy, you can:

* View and edit subscriber details
* View and edit subscriber services, which display in a card layout (one card per service)
* Access quick actions for the subscriber (based on settings enabled at the hierarchy, installed 
  devices/services, and specific to the vendor services available to the user)
* Initiate MACDs, per service
* Define the extension to use as primary line

.. note::

   The service cards that display on the Subscriber dashboard in the Business Admin Portal
   are defined via field display policies. Devices and services should be installed,
   and the user should be enabled for the relevant vendor services. For example,
   only Cisco-related quick actions and service cards display if the user
   only has Cisco services, and the same for Microsoft-only subscribers. For multi vendor
   users with services from two or more vendors (for example, Microsoft and Cisco),
   the service cards specify vendor information.


.. rubric:: Related Topics

*
  .. raw:: latex

     Administrator User Interface in the Business Admin Portal Guide

  .. raw:: html

     <a href="concepts-new-bap-user-interface.html">Administrator User Interface</a>

*
  .. raw:: latex

     Multi Vendor Subscribers in the Core Feature Guide

  .. raw:: html

     <a href="../concepts-multi-vendor-subscribers.html">Multi Vendor Subscribers</a>

*
  .. raw:: latex

     Subscribers in the Business Admin Portal Guide

  .. raw:: html

     <a href="concepts-new-bap-subscribers-dashboard.html">Subscribers (Landing Page)</a>

*
  .. raw:: latex

     Lists in the Business Admin Portal Guide

  .. raw:: html

     <a href="concepts-bap-lists.html">Lists (Business Admin Portal)</a>

*
  .. raw:: latex

     Business Admin Portal Profiles

  .. raw:: html

     <a href="concepts-config-BAP-profiles.html">Business Admin Portal Profiles</a>





.. |bap-multi-vendor-phone-icon| image:: /src/images/bap-multi-vendor-phone-icon.png
   :align: middle
.. |bap-multi-vendor-voicemail-icon| image:: /src/images/bap-multi-vendor-voicemail-icon.png
   :align: middle
.. |bap-multi-vendor-conferencing-icon| image:: /src/images/bap-multi-vendor-conferencing-icon.png
   :align: middle
.. |bap-multi-vendor-collaboration-icon| image:: /src/images/bap-multi-vendor-collaboration-icon.png
   :align: middle
.. |bap-multi-vendor-contact-center-icon| image:: /src/images/bap-multi-vendor-contact-center-icon.png
   :align: middle
.. |bap-multi-vendor-hybrid-status-icon| image:: /src/images/bap-multi-vendor-hybrid-status-icon.png
   :align: middle