.. _concepts-config-BAP-subscriber-profiles:
Subscriber Profiles
--------------------
.. _19.3.4-PB4|EKB-9163:
.. _21.1|VOSS-847:
Subscriber profiles allow you to group a number of services and resources into a profile that you
can assign to a subscriber via Quick Add Group (QAG) templates. The subscriber profile is added to the
QAG along with other configuration settings.
Subscriber profiles are used in the Admin Portal and in the Business Admin Portal.
.. important::
A *Default* subscriber profile is created at sys (System) level. Only a system level
administrator may delete the system-level default profile. To add a new subscriber profile,
it is recommended that you clone (create a copy) of an existing subscriber profile and create
the new profile based on a valid (working) QAG.
.. rubric:: Subscriber Profiles Field Reference
The table describes options for configuring subscriber profiles:
.. tabularcolumns:: |p{5cm}|p{10cm}|
+---------------------------------+--------------------------------------------------------------------+
| **Field** | **Description** |
+=================================+====================================================================+
| Entitlement profile | Select an entitlement profile to define the resources and |
| | services that may be assigned to a subscriber. |
+---------------------------------+--------------------------------------------------------------------+
| Quick Add Group | The quick add group (QAG) defines the configuration templates to |
| | be used during service provisioning. These quick add groups |
| | are also used for Quick Add Subscriber (QAS). |
+---------------------------------+--------------------------------------------------------------------+
| Voice | Assigns voice services. When enabled, a desk phone is |
| | created. The phone template in the QAG defines the phone type. |
| | |
| | When voice is disabled in the profile, the following fields |
| | are hidden on the Business Admin Portal Subscriber page: |
| | |
| | * **Use generated phone name** |
| | * **Phone Name** |
+---------------------------------+--------------------------------------------------------------------+
| Extension Mobility | The template in the QAG defines settings for extension mobility. |
| | |
| | The extension mobility template defines the device types available |
| | in the drop-down, and the selected device types define |
| | the available configuration settings. |
| | |
| | The default for **Line** is the first subscriber |
| | line. |
| | |
| | Subscriber details define the values in **Line Label** and |
| | **Line Display**. |
| | |
| | Only one device profile can be added for extension mobility in |
| | VOSS-4-UC. If a subscriber is associated with two or more |
| | extension mobility profiles on the Unified CM, and you sync |
| | with VOSS-4-UC, only the first extension mobility profile |
| | displays on the **Subscribers** list view in VOSS-4-UC. |
+---------------------------------+--------------------------------------------------------------------+
| Voicemail | Assigns voicemail service for the profile. When enabled, |
| | and the service is added, the subscriber can be added as a |
| | voicemail user. |
+---------------------------------+--------------------------------------------------------------------+
| Webex Meetings | Allows Webex service. |
+---------------------------------+--------------------------------------------------------------------+
| Webex Teams | A Webex Teams user profile may be chosen for the profile. In this |
| | case, the user profile defines the Webex Teams service that will |
| | be provisioned. |
| | |
| | When Webex Teams is enabled for the subscriber profile, the |
| | subscriber can be added as a Webex Teams user when the |
| | service is added. |
+---------------------------------+--------------------------------------------------------------------+
| Contact Center Express | When enabled, an agent profile may be chosen for the profile. |
| | In this case, you also need to choose the device type to |
| | use as the agent's controlled device. |
| | |
| | When adding the service, the subscriber default extension |
| | displays, as well as (depending on the selected controlled |
| | device type - phone or extension mobility), the subscriber's |
| | phone or device profile. |
+---------------------------------+--------------------------------------------------------------------+
.. tabularcolumns:: |p{5cm}|p{10cm}|
+--------------------------+---------------------------------------------------------------------+
| **Field** | **Description** |
+==========================+=====================================================================+
| Single Number Reach | Choose whether to include single number reach (SNR) service for the |
| | profile. |
| | |
| | Only one remove destination profile may be added for |
| | single number reach. If a mobile number has already been |
| | configured for a subscriber, it is used to pre-populate |
| | the **Mobile Number** field when adding SNR for that subscriber. |
| | |
| | You can enter a different mobile number for SNR, if required. |
+--------------------------+---------------------------------------------------------------------+
| Jabber | Choose whether to include Jabber service, and one or more Jabber |
| | device types. |
+--------------------------+---------------------------------------------------------------------+
| Microsoft | Allows Microsoft services. Selecting this checkbox displays the |
| | Hosted voice mail and Enterprise voice enabled options for |
| | Microsoft subscribers. |
+--------------------------+---------------------------------------------------------------------+
| Hosted voice mail | Allows Microsoft hosted voicemail service to be provisioned. |
+--------------------------+---------------------------------------------------------------------+
| Enterprise voice enabled | Allows Microsoft Enterprise voice service to be provisioned. |
+--------------------------+---------------------------------------------------------------------+
.. image:: /src/images/new-bap-config-image14.png
.. rubric:: Related Topics
*
.. raw:: latex
Voicemail in the Business Admin Portal Guide
.. raw:: html
<a href="concepts-new-bap-voicemail-dashboard.html.html">Voicemail</a>
*
.. raw:: latex
Webex Teams in the Business Admin Portal Guide
.. raw:: html
<a href="concepts-new-bap-webex-teams-dashboard.html">Webex Teams</a>
*
.. raw:: latex
Contact Center Management in the Business Admin Portal Guide
.. raw:: html
<a href="concepts-contact-center-management-overview.html">Contact Center Management</a>