Create a Call Handler (Auto Attendant) Schedule

You may want to create a new schedule for your organization.

On the Schedule form (modify or add), take note of the following field:

Uses Holiday Schedule - If you want your schedule to recognise days that are included as holidays in a holiday schedule, then choose a holiday schedule from the Uses Holiday Schedule drop-down list. Any day included in the selected holiday schedule will be recognized as a holiday.

If you want to create a new holiday schedule:

1. Select the Is Holiday check box.
2. Click Holiday Details + enter the following fields:
   • Name
   • Holiday Start Date
   • Holiday End Date
   • Start Time
   • End Time.
3. Add more days to the holiday as required by clicking + next to the entered holiday, and entering new details in the fields.
4. Click Save when complete.

Note

Another method to create a new schedule is to:

1. Select an existing schedule from the Schedule list view.
2. Clone it (Action > Clone) to the desired hierarchy level.
3. Edit as required.
4. Click Save.