Activate and Manage a Line for Call Forwarding¶
- Click Call Forwarding on the button bar. Your lines are displayed showing the call forwarding status of each line.
- Click the relevant Inactive button next to the line for which to activate
and configure call forwarding settings. The following call forward settings
are available (these settings are also collectively known as the ‘Line Profile’
- see under ‘Another method to apply the line settings of one of your lines
to other lines’) below:
- Forward all incoming calls - If you want to forward all incoming calls to either Voicemail or a specific number under all circumstances, select the Activate call forwarding & forward all calls to: check box and choose a destination from the drop-down list. If you choose the Specify another number option, enter your own destination in the adjacent free text field. If this check box is selected, the other call forwarding options are hidden.
- Internal calls (calls from a company phone number) - If you want to forward all incoming internal calls to either Voicemail or a specific number when the line is busy, select the When the line is busy, forward calls to: check box, and choose a destination from the drop-down list. If you choose the Specify another number option, enter your own destination in the adjacent free text field. If you want to forward all incoming internal calls to either Voicemail or a specific number when there is no answer, select the When there is no answer, forward calls to: check box, and choose a destination from the drop-down list. If you choose the Specify another number option, enter your own destination in the adjacent free text field.
- External calls (calls from outside my company) - If you want to forward all external calls to either Voicemail or a specific number when the line is busy, select the When the line is busy, forward calls to: check box, and choose a destination from the drop-down list. If you choose the Specify another number option, enter your own destination in the adjacent free text field. If you want to forward all external calls to either Voicemail or a specific number when there is no answer, select the When there is no answer, forward calls to: check box, and choose a destination from the drop-down list. If you choose the Specify another number option, enter your own destination in the adjacent free text field.
- Click Save when complete.
Upon clicking Save at any stage, you are given a choice to apply the selected call forward settings to all lines or to this line only. Click the relevant button: Yes, Apply to all lines or No, only this line.
To deactivate lines that currently have call forwarding activated, click the ‘Active’ line, clear the check boxes, and click Save. Alternatively, you can select the relevant check boxes in the Select a Line area of the screen, or click the Select arrow and choose All to select all lines, and then click Deactivate CF.
To edit call forwarding settings for active lines, select the relevant check box of the line you want to edit, change the settings as required, and click Save.
Another method to apply the line settings of one of your lines to other lines is to select the relevant check box in the Select a Line area of the screen, click Assign Line Profile, choose the line profile to copy from the drop-down list and click Save.
