Self Service: Overview

Using the VOSS-4-UC Self Service interface, users can configure their own phone settings, including voicemail, call forwarding, availability, and speed dials.

To access the Self Service interface, a user must be assigned a SelfService role in VOSS-4-UC. A user may get a SelfService role in one of the following ways:

• Automatically when synced from LDAP, if the LDAP Sync has the User Role configured to a SelfService role.
• By default when synced from Cisco Unified Communications Manager.
• Manually assigned by an administrator using User Management > Users.

To access the Self Service interface, the user enters https://<service-ip-or-node-name>/selfservice/#//login?theme=cisco_selfservice in the browser URL field.

Note

Access to the Self Service interface and the VOSS-4-UC Admin Portal are mutually exclusive. Therefore, if an administrator needs access to the Self Service interface, the administrator needs a second user configured in VOSS-4-UC with a SelfService role assigned to it.