Quick Add Subscriber Class of Service

A Class of Service (CoS) allows the user to specify a Calling Search Space (CSS) for devices and lines, respectively. A CSS, in turn, is mandatory for lines and devices when adding a Subscriber using Quick Add Subscriber. A Calling Search Space can be referenced by:

  • Site Defaults Doc (SDD)
  • Reference Configuration Template (CFT) referenced in the Quick Add Subscriber Group (QAG)
  • Admin Portal via the Class of Service field (if exposed)

Site Defaults Doc

The Calling Search Space values referenced in the SDD ensure that a Subscriber’s lines and devices always have a Calling Search Space associated to it. If there are no Calling Search Space values referenced in either the QAG or via the Class of Service field in the Admin Portal drop-down (see below) the value defaults to the SDD.

Quick Add Subscriber Group (QAG)

The Calling Search Space values referenced by a Configuration Template (CFT) in the QAG take precedence over the Calling Search Space values referenced in either the SDD or the Class of Service via the Admin Portal drop-down (if exposed). See Quick Add Subscriber Group for details.

Admin Portal

An Administrator can expose a Class of Service drop-down on the QAS page on the Admin Portal by editing or cloning the Field Display Policy. See Expose Device Pools and Class of Service in Quick Add Subscriber. The Class of Service drop-down allows an Administrator to overwrite the Calling Search Space values in the SDD by selecting a custom Class of Service from the drop-down list. The Class of Service, in turn, contains a custom Calling Search Space for Lines and Devices respectively. The options available in the list are the customer level Class of Service instances, as created by the relevant administrator.

Note

When exposing the Class of Service drop-down, the Administrator must remove the values in the Calling Search Space fields of the CFT’s referenced in the QAG, that is, the field must be blank. This is done to make sure that the value in the CFT does not overwrite the custom Calling Search Space value as defined in the selected Class of Service.

The CFTs and their target models for which the Calling Search Space name can be made blank to allow the Portal to drive the Calling Search Space values include:

  • Line templates (device/cucm/Line)
  • Phone templates (device/cucm/Phone)
  • Jabber device templates (device/cucm/Phone)
  • Remote Destination Profile templates (device/cucm/RemoteDestinationProfile)