Provision the Jabber or Dual Mode Device Service

Procedure

  1. Choose Subscriber Management > Quick Add Subscriber. From the Username drop-down, select a user.

  2. Select the Jabber/Dual-Mode Device check box. The Jabber and Dual-Mode Devices field appears.

  3. Click + next to Jabber and Dual-Mode Devices to expose the Jabber/Dual Mode Agent drop-down and Device Name field.

  4. Choose a device type from the Jabber/Dual Mode Agent drop-down. The Device Name field is automatically generated in the following format:

    <device type prefix><username><random number>, where:

    • <device type prefix> - always three characters, either BOT, CSF, TAB, TCT, CIM, or CTI.
    • <username> - 8 characters maximum. If a username contains ‘_’ and ‘.’ characters, these characters are removed from the automatically generated username. Automatically generated usernames can be edited if required.
    • <random number> - dependent on length of username, to make up a total of 11 characters along with the username.

    See examples in table below.

    Example Device Type and Device Name Combinations

    For this type of device Device Name (automatically generated)
    Android (Cisco Dual Mode for Android) For example: BOTJOHND003938
    CSF (Cisco Unified Client Services Framework) For example: CSFROBWOR77891
    iPad (Cisco Jabber for Tablet) For example: TABRQUENT18947
    iPhone (Cisco Dual Mode for iPhone) For example: TCTPDEVILLI156
    Carrier Integrated Mobile Format (regex): “[a-zA-Z0-9]{1,15}” For example: CIMJOHNSMI
    CTI Remote Device Format (regex): “[a-zA-Z0-9]{1,15}” For example: CTIJOHNSMI

    For the following Agents, also select the Mobile Identity check box to enable Mobile Identity if required:

    • Android
    • iPhone
    • Carrier Integrated Mobile

  5. Click Save.

  6. Choose Subscriber Management > Quick Add Subscriber. From the Username list, choose the same user.

  7. Choose the Existing Services tab.

  8. Make sure that the Phones field displays the Jabber device.

For each device type, a Configuration Template that is associated with the Subscriber’s Quick Add Group is used to provision the device. For defaults, see: Quick Add Subscriber Group Default Model.

Note

If a CSF Jabber device type is selected, all lines are associated to the CSF Jabber device by default.