Move Phones

When phones are not assigned to users, you can move them between sites. Moving a phone between sites handles the situation where a phone is either physically moved or logically assigned to a different site. If a phone is assigned in the Associated Devices list of a CUCM User, the phone is moved as part of a Move User operation. See “Move Users”.

Important - the following restrictions apply when you move phones:

  • You cannot move phones that are assigned to subscribers.
  • You cannot move phones between customers.
  • You can move phones only between sites.
  • You can move phones only between sites that reference the same NDL.
  • You can move phones only between sites that have the same type of site dial plan.
  • You can move phones only between sites that have the same country.

You can move phones in two ways:

  • Move phones by names - To move multiple phones
  • Move phone by name - To move one specific phone
  1. Log in as a provider, reseller, or customer administrator.
  2. Set the hierarchy path to the customer whose phones you are moving.
  3. Choose Subscriber Management > Move Phones or Overbuild > Move Phones.
  4. In the Action field, select the move method.
    • If you choose Move phones by names:
      1. Choose the site from which you are moving the phones from the Move From Hierarchy drop-down. The Move To Hierarchy field appears.
      2. Choose the target site from the Move To Hierarchy drop-down.
      3. Choose the phones you want to move.
        1. To move all phones between the sites, select the Move All Phones check box.
        2. To choose specific phones, click the + next to Phones, then choose a phone from the drop-down menu. You can type the first part of a phone name to narrow the selection list. Repeat this step to choose multiple phones.
      4. Click Save to move the phones.
    • If you choose Move phone by name:
      1. Choose the phone from the Phone drop-down. The Move To Hierarchy field appears.
      2. Choose the target site from the Move To Hierarchy drop-down.
      3. Click Save to move the phone.
  5. Choose Subscriber Management > Phones to verify that the phones are moved to the target site.