Overview¶
In CUCM, there are several primary user journeys for directory search:
- Cisco Jabber (soft clients)
- Corporate Directory IP Phone Service (physical phones)
- 3rd-Party Integrations, such as:
- CUAC
- Billing
- In CUCM 10.6 and 11.0, Jabber (when integrated using UDS) requires all users provisioned in all clusters, which is problematic as it introduces userid duplication during data syncs.
- The CUCM 11.5(1) LDAP Search feature supports seamless support multi-cluster
directory search. This means the external directory is used with UCM acting as
a UDS Proxy for directory Search requests.
- LDAP Search may be mandated for customers deploying MRA (Mobile and Remote Access), as this is a required configuration to support directory search outside the Enterprise for several directory integrations.