Methods for Pushing Users to Cisco Unified CM

When you manage users in VOSS-4-UC, you perform several steps to process the new users introduced into the system from the following sources:

  • Synchronization from the LDAP directory
  • Synchronization from Cisco Unified Communications Manager
  • Manual configuration in VOSS-4-UC

One step is to push the user to the Unified CM assigned to the customer and site where the user was added. You can push the user to Unified CM from VOSS-4-UC in two ways:

  • Automatic Push - Enabled or disabled using the Auto Push to CUCM check box from Site Management > Sites
  • Manual Push - Performed for the same user from User Management > Users and for example Subscriber Management > Quick Add Subscriber.

There are various options available in VOSS-4-UC for configuring users with phones, lines, and features. Depending on the option you choose, you can automatically push users to Unified CM.

To determine whether to automatically push users to Unified CM, consider the following guidelines:

  • When users are synchronized into VOSS-4-UC from an LDAP server, or the users are configured locally on VOSS-4-UC, and then the Subscriber Management > Subscribers menu is used to provision phones, lines, and features for those users, we recommend an automatic user push to Unified CM. It does not matter whether you perform the Subscribers configuration through the Admin Portal, bulk loaders, or API. We recommend automatic user push to Unified CM in all cases.
  • When users are configured locally on Unified CM and synchronized into VOSS-4-UC, the users are already on Unified CM, so automatic push to Unified CM is not required.

Automatic User Push to Cisco Unified CM

You can enable Automatic User Push to Cisco Unified Communications Manager by selecting the Auto Push Users to CUCM check box on the Site Management > Sites > Site Details page. Automatic User Push is cleared (disabled) by default.

Users are automatically pushed to a Unified CM in the following situations:

  • When users are moved to a site hierarchy level (either by filters, username, or usernames):

    • If a Network Device List (NDL) is configured on that site and contains a Unified CM, the users are pushed to the Unified CM.
    • If an NDL is configured on that site with no Unified CM, nothing happens.
    • If an NDL is not configured on that site, nothing happens.

  • When an NDL is added to a site after the site was created:

    • If the NDL is configured with a Unified CM, the users at the associated site are pushed.
    • If the NDL is not configured with a Unified CM, nothing happens.

  • When a Unified CM is added to an NDL:

    If the NDL is associated with a site, the users on that site are pushed to the new Unified CM.

  • When a new user is created at the site level:

    • If an NDL is configured on that site and contains a Unified CM, the user is pushed to the Unified CM.
    • If an NDL is configured on that site with no Unified CM, nothing happens.
    • If an NDL is not configured on that site, nothing happens.

Manual User Add to Cisco Unified CM

You can manually add users to Cisco Unified Communications Manager (Unified CM) from hierarchy nodes between customer and site, inclusive.

See: Quick Add Subscriber: Overview.

Choose Subscriber Management > Subscriber to verify that users are available as subscribers with assigned phones, lines, and features.