Entitlement Enforcement

• Device Groups

  A user to whom an entitlement profile is applied is limited to devices in the device groups assigned in the entitlement profile. Adding a Phone to a user in Subscriber Management fails if the added Phone is not in a device group assigned to the entitlement profile applied to the user.

• Device Limits

  A user to whom an entitlement profile is applied is subject to the following device limits set in the entitlement profile:

  • Total number of devices
  • Total number of devices in a device group

  Adding a Phone to a user in Subscriber Management fails if the total number of devices limit or the total number of devices in a device group limit is exceeded.

• Transaction Log

  The transaction log messages contain detailed information that can be used to determine what entitlement profile limitation caused an action to fail.

Service Levels

The following table shows the impact to a user when a service is disabled in the entitlement profile applied to the user.

Note

An entitlement profile can be explicitly assigned to a user, or implicitly applied if an entitlement profile is designated as the default entitlement profile in a hierarchy node at or above the user’s hierarchy node.

Service disabled	Result
Default Profile	When this check box is selected, this entitlement profile will be the default entitlement profile displayed in the Quick Add Subscriber Entitlement Profile drop-down.
Voice	Adding a phone to a user in Subscriber Management fails. For an existing user with a phone with this profile (where voice is disabled), the update of the user from “Subscriber Management” fails, unless the existing phones for the user are dissociated.
Voicemail	Adding Voicemail to a user in Subscriber Management fails. For an existing user with Voicemail, updates in Subscriber Management fail after an entitlement profile with Voicemail disabled is applied to the user.
Presence	Enabling Cisco Unified Communications Manager IM and Presence Service for a user in Subscriber Management fails. For an existing user with Cisco Unified Communications Manager IM and Presence Service enabled, updates in Subscriber Management fail after an entitlement profile with Presence disabled is applied to the user.
Extension Mobility	Adding Extension Mobility to a user in Subscriber Management fails. For an existing user with Extension Mobility, updates in Subscriber Management fail after an entitlement profile with Extension Mobility disabled is applied to the user.
Single Number Reach	For a new user, adding Single Number Reach in Subscriber Management fails, and for an existing user with Enable Mobility checked, adding Single Number Reach fails after an entitlement profile with Single Number Reach disabled is applied to the user.
WebEx	Adding or assigning WebEx feature to the subscriber fails if this field is disabled. For an existing subscriber if you enable WebEx and an entitlement profile with “WebEx disabled” is applied, the update operation fails.
CMR	Adding or assigning CMR feature to the subscriber fails if this field is disabled. For an existing subscriber if you enable CMR and entitlement profile with “CMR disabled is applied”, the update operation fails.
Webex Teams	Webex Teams is not available for a new subscriber if this field is disabled. If Webex Teams is enabled for an existing subscriber, and an entitlement profile with Webex Teams disabled is applied, the update operation fails.
Contact Center	Contact Center is not available for a new subscriber if this field is disabled. If Contact Center is enabled for an existing subscriber, and an entitlement profile with Contact Center disabled is applied, the update operation fails.