Set Up Contact Center Using Cisco Unified Communications Manager

Contact Center provisioning configures Cisco Unified Communications Manager to communicate with Contact Center.

Configure Services > Contact Center > Servers to enable Cisco Unified Communications Manager to communicate with Contact Center when transferring a call from agent to agent and routing a call back to the Customer Voice Portal (CVP).

Configure Services > Contact Center > Service to allow internal service calls to be routed to the CUBE (ENT) for Contact Center to process.